Director, Product & Strategy

Fulfillment IQ

. Lead Fulfillment IQ's Tech Delivery practice across internal delivery teams and client relationships .

Posted 10/23/2026full-timeToronto • CanadaLead💰 CA$140,000 - CA$160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading technology delivery and product management, with a strong focus on client relationship management, solution strategy development, and cross-functional team leadership. Proficient in software delivery lifecycle and agile practices, with a solid understanding of supply chain and fulfillment technologies.

Highest-signal resume keywords

Client Relationship ManagementSolution Strategy DevelopmentCross-Functional Team LeadershipSoftware Delivery LifecycleProduct Ownership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product ManagementRequirements GatheringUX DesignAgile PracticesDevOpsDelivery StandardsSolution ArchitectureInnovation Product DevelopmentCommercial AcumenRoadmapping

Soft Skills

Excellent CommunicationExecutive PresenceMentoringCoachingStakeholder Management

Tools & Technologies

WMSOMSTMSAWSAzureGCPJiraCI/CDAgile Management PlatformsData and Analytics

Certifications & Qualifications

PMPSAFeCSMCSPO

Industry Keywords

Supply ChainFulfillmentLogisticsE-Commerce TechnologyProfessional Services

Tech Stack

Tools & technologies

AWSAzureGoogle Cloud PlatformPMP

About the role

Key responsibilities & impact

Lead Fulfillment IQ's Tech Delivery practice across internal delivery teams and client relationships
Own assigned client relationships as the senior point of contact
Capture client needs and translate business goals into solution strategies and delivery roadmaps
Identify new opportunities, shape proposals and statements of work, and expand accounts
Manage expectations, scope, risks, escalations, commercial health, and operational health
Lead and mentor cross-functional teams including product managers, business analysts, UX designers, DevOps engineers, developers, and tech leads
Direct planning, resourcing, quality, timelines, budgets, and outcomes across engagements
Establish delivery standards, ways of working, and reusable practices
Attract and develop talent, coach leads, and build team capability
Shape solution architectures and product strategies for client operations, budgets, and roadmaps
Incubate Fulfillment IQ's internal innovation products, owning discovery, prioritization, and delivery
Translate supply chain and fulfillment technology trends into recommendations and differentiated offerings
Partner with sales, partnerships, and leadership to align solutions with market opportunity
Report to the Head of Tech Delivery
Travel approximately 10–20%

Requirements

What you’ll need

8+ years of relevant experience, including leadership of technology delivery, product, or professional-services teams
Proven ability to manage senior client relationships and grow accounts, turning delivery success into expanded scope and revenue
Strong command of software delivery: product management, requirements, UX, and engineering across the full stack, plus modern DevOps and agile practices
Experience shaping solution strategy and translating ambiguous business problems into clear, deliverable roadmaps
Track record of leading and developing cross-functional teams and setting delivery standards
Supply chain, fulfillment, logistics, WMS/OMS/TMS, or e-commerce technology experience strongly preferred
Product ownership experience, including driving internal innovation products from idea to launch
Excellent communication and executive presence
Bachelor's degree in a related field, or equivalent experience
Based in Toronto or the Greater Toronto Area, Ontario, Canada
Legally authorized to work in Canada
Able to work on a hybrid schedule, 3 days per week in Toronto/GTA
Required skills in client and stakeholder management, delivery and program management, solution and product strategy, cross-functional team leadership, software delivery lifecycle, commercial acumen, executive communication and presentation, and product ownership
Good-to-have experience with WMS, OMS, TMS, order management, e-commerce logistics platforms, pre-sales and solutioning, CI/CD, containers, AWS, Azure, GCP, Jira, roadmapping, agile management platforms, data and analytics, PMP, SAFe, CSM/CSPO, or equivalent certifications

Benefits

Comp & perks

15% bonus eligibility
Comprehensive extended health and dental coverage for you and your family
Employee wellness programs where applicable
Competitive paid time off, sick leave, and public holidays
Flexible leave policies that respect local labour standards
CPP contributions and a group retirement savings plan with employer contributions
Employee stock options (ESOP), where applicable
Dedicated learning and development budget, with support for skills, leadership, and career progression
Remote and hybrid work options, flexible hours aligned to role and client needs
Equipment and workstation allowances
Internet and business travel reimbursements
Team events and offsites
Accommodations available on request at any stage of recruitment and assessment