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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong capabilities in office administration, document control, and data management, with a focus on maintaining accuracy and efficiency under pressure. Proficient in guiding and supporting teams while promoting a collaborative and organized work environment.
Highest-signal resume keywords
Office AdministrationDocument ControlData ManagementMicrosoft Office ApplicationsIRIS System Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Document PreparationData EntryRecord KeepingTask PrioritizationInvoicing SupportProcess ImprovementVersion ControlConfidential Information HandlingAdministration StandardsTime Management
Soft Skills
Professional CommunicationTeam LeadershipCoachingProblem SolvingCollaboration
Tools & Technologies
IRISMicrosoft Office
Industry Keywords
Business SupportEmployee OnboardingAdministrative ProcessesData AccuracyService Expectations
About the role
Key responsibilities & impact- Oversee the day-to-day administration workload, allocating and prioritising tasks and ensuring timely completion
- Maintain accurate records within IRIS and other approved company systems
- Prepare, issue, collate and file documentation, correspondence, reports, forms and supporting records
- Monitor shared administration inboxes and direct requests to the appropriate person or department
- Support document control, including naming, storage, version control, retrieval and archiving
- Assist with timesheets, expenses, purchase documentation and invoicing support information
- Maintain administration trackers, registers and routine management information
- Coordinate office administration, supplies, equipment, meetings, visitors and internal communications
- Support onboarding administration for employees and apprentices
- Handle confidential and personal information securely
- Provide administrative support to Management, HR, Accounts and operational teams
- Manage daily activities of administrators and apprentices and allocate workloads
- Set administration standards and check work for accuracy, completeness and presentation
- Hold regular team check-ins and address or escalate administrative issues
- Provide guidance, coaching and process support regarding administrative tasks, IRIS, Microsoft applications and telephone and email etiquette
- Support induction and familiarisation for new team members
- Promote a collaborative, organised and service-focused administration environment
- Participate in recruitment and onboarding of administration and apprentice personnel
- Support employee engagement, CSR, inclusivity and team-building initiatives
- Identify opportunities to streamline processes, reduce duplication and improve data accuracy and turnaround times
- Support implementation of improvements to IRIS and administrative processes
- Monitor deadlines and service expectations and escalate recurring issues
- Encourage consistent working practices and communication between administration and internal departments
Requirements
What you’ll need- Strong experience in office administration, document control, data management and general business support
- Full working knowledge of Microsoft Office applications
- Ability to learn and use company systems effectively, including IRIS
- Ability to manage competing priorities, allocate work and maintain accuracy under time pressure
- Consistent and methodical approach to records, documentation and data entry
- Professional written and verbal communication skills
- Ability to lead, guide and support administrators and apprentices while maintaining clear standards and accountability
- Ability to handle sensitive business and personal information with discretion
- Ability to resolve routine administrative issues and escalate matters appropriately
Benefits
Comp & perks- Regular reward and recognition initiatives
- Social budget
- Refer-a-friend scheme
- Supportive and collaborative working environment
- Opportunities for skill enhancement and development
- Highly engaged team environment
- Full-time employment
- Hybrid working arrangement