Operations Manager

Fulkrum

. Lead operational delivery across the assigned Europe and Africa region .

Posted 10/14/2026full-timeMilan • ItalySeniorLead💰 €65,000 - €75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive leadership experience in managing operational delivery and client relationships within the oil and gas sector, with a strong focus on compliance, KPI achievement, and team development. Proficient in resource planning, performance management, and supporting commercial activities across multiple countries.

Highest-signal resume keywords

Leadership ExperienceClient Relationship ManagementOperational DeliveryOil And Gas Project KnowledgeFluent English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational DeliveryKPI AchievementResource PlanningPerformance ManagementTender SupportBids ManagementCommercial DiscussionsThird-Party Inspection KnowledgeMultitaskingProcess Orientation

Soft Skills

Strong Leadership SkillsExcellent Communication SkillsInterpersonal SkillsHighly OrganizedAbility To Motivate Teams

Tools & Technologies

MS OfficeCRM Software

Industry Keywords

Oil And GasOnshore ProjectsOffshore ProjectsClient RetentionService Delivery MetricsIRIS ComplianceTeam DevelopmentPerformance ReviewsEuropean Language SkillsFrequent Travel

About the role

Key responsibilities & impact

Lead operational delivery across the assigned Europe and Africa region
Ensure high service standards, responsiveness, compliance, and KPI achievement
Manage and develop Team Leaders, Coordinators, and the wider Milan team
Support recruitment, onboarding, coaching, training, probation reviews, development reviews, and performance management
Act as a senior client contact, overseeing service reviews, issue resolution, client retention, and growth opportunities
Support tenders, proposals, project mobilisation, and commercial activities
Monitor workload planning, resource utilisation, IRIS compliance, invoicing, profitability, and service delivery metrics
Source candidates, prepare them for interviews, coordinate placements, and handle contractual and performance-related concerns
Drive achievement of client SLAs and Fulkrum KPIs
Strengthen local operational capability in Italy
Partner with the UK Operations Manager to drive consistency and best practice across the Europe and Africa region
Report to the Regional Manager
Lead the Italy-based coordination structure, including team leaders and coordinators
Travel frequently throughout the region as necessary

Requirements

What you’ll need

Minimum 10 years of industry experience
Minimum 5 years in a leadership role
Extensive knowledge of onshore and offshore oil and gas projects
Extensive knowledge of third-party inspection
Proficient in MS Office
CRM experience preferred
Demonstrable experience managing client relationships and operational delivery across multiple countries
Experience supporting tenders, bids, mobilisation, and commercial discussions
Fluent English required
Italian language skills highly desirable
Additional European language capabilities advantageous
Highly organized and process-oriented
Able to multitask
Strong leadership skills with ability to motivate and guide teams
Excellent communication and interpersonal skills
Willingness to support personnel and clients outside standard hours as necessary
Frequent travel throughout the region as necessary

Benefits

Comp & perks

Operational bonus based on successful achievement of individual and/or team KPIs
Regular reward and recognition initiatives
Social budget
Refer-a-friend scheme
Supportive and collaborative working environment
Opportunities for skill enhancement and development