Technical Solutions Consultant

Full Fabric

. Lead technical discovery with prospects and customers to understand requirements, existing systems, IT constraints, and integration needs .

Posted 11/7/2026full-timeRemote • PortugalMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical discovery, integration architecture, and API management, with a strong focus on customer engagement and problem resolution. Proficient in utilizing AI solutions to enhance technical workflows and maintain accurate knowledge for support.

Highest-signal resume keywords

REST API ManagementSAML 2.0 & OAuth 2.0/OIDCTechnical Discovery & EvaluationCustomer-Facing Technical RoleAI Solutions for Technical Workflows

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

REST APIsHTTPJSONSAML 2.0OAuth 2.0API AuthenticationPostmanCURLDNSTLS

Soft Skills

Strong Communication SkillsOrganizational SkillsConsultative Skills

Tools & Technologies

SalesforceMicrosoft DynamicsHubSpotMicrosoft Entra IDOkta

Industry Keywords

B2B SaaSIntegration PatternsHigher EducationData Protection ConsiderationsAI-Enabled SaaS Products

Tech Stack

Tools & technologies

CloudDNSSQL

About the role

Key responsibilities & impact

Lead technical discovery with prospects and customers to understand requirements, existing systems, IT constraints, and integration needs
Recommend maintainable architectures integrating Full Fabric with CRMs, student information systems, identity providers, and other institutional platforms
Partner with Sales on technical evaluations, architecture discussions, demonstrations, feasibility assessments, and technical or security questions
Analyze technical discovery and evaluation calls using AI conversation intelligence solutions
Help resolve selected complex technical blockers involving SAML SSO, identity providers, OAuth/OIDC, API authentication, DNS, TLS certificates, and permissions
Reproduce failures, test requests, examine responses or logs, and identify configuration, integration-design, or product-defect causes
Configure and maintain AI-assisted support for technical topics
Demonstrate REST APIs, webhooks, and authentication using Postman or cURL
Guide customer IT and implementation teams through technical decisions, configuration, and validation
Create technical guidance, architecture diagrams, API examples, and troubleshooting playbooks
Share recurring technical friction with Product and Engineering
Maintain accurate technical knowledge for internal AI solutions
Coordinate escalations without owning routine support, support SLAs, bespoke integrations, deployments, or implementation projects

Requirements

What you’ll need

Experience in a customer-facing technical role in B2B SaaS, such as Solutions Engineer, Technical Consultant, or Implementation Engineer
Ideally, prior software engineering or integration background
Hands-on fluency with REST APIs, HTTP, JSON, webhooks, and API authentication
Ability to test and debug requests with Postman, cURL, or similar tools
Practical understanding of SAML 2.0, SSO, identity providers, OAuth 2.0/OIDC, DNS, and HTTPS/TLS
Good architectural judgment across SaaS platforms, integration patterns, system boundaries, data flows, and security considerations
Ability to independently investigate technical problems and determine when to advise, resolve, or escalate
Strong communication and consultative skills, including confidence engaging senior IT stakeholders
Excellent written and spoken English
Organizational skills to manage multiple stakeholder needs
Experience using AI solutions to improve technical workflows, including maintaining knowledge sources for AI-assisted support or analyzing customer conversations
Understanding of related security and data protection considerations
Desirable: experience with Salesforce, Microsoft Dynamics, HubSpot, or student information systems, particularly in higher education
Desirable: familiarity with SQL, data mapping, scripting, cloud infrastructure, Microsoft Entra ID, or Okta
Desirable: experience with AI-enabled SaaS products, LLM APIs, or related security and governance considerations

Benefits

Comp & perks

Remote-first culture with flexibility, autonomy, and work-life balance
Comprehensive private health insurance
Free psychology, nutrition, financial, and legal support sessions
Home office budget
Training, industry conferences, and continuous learning opportunities
Collaborative and innovative culture
Meaningful impact shaping higher education technology