Full Fabric

Solutions Engineer

• Lead technical discovery with prospects and customers to understand requirements, existing systems, IT constraints, and integration needs
• Recommend maintainable architectures integrating Full Fabric with CRMs, student information systems, identity providers, and other institutional platforms
• Partner with Sales on technical evaluations, architecture discussions, demonstrations, feasibility assessments, and technical or security questions
• Analyze technical discovery and evaluation calls using AI conversation intelligence solutions
• Help resolve selected complex technical blockers involving SAML SSO, identity providers, OAuth/OIDC, API authentication, DNS, TLS certificates, and permissions
• Reproduce failures, test requests, examine responses or logs, and identify configuration, integration-design, or product-defect causes
• Configure and maintain AI-assisted support for technical topics
• Demonstrate REST APIs, webhooks, and authentication using Postman or cURL
• Guide customer IT and implementation teams through technical decisions, configuration, and validation
• Create technical guidance, architecture diagrams, API examples, and troubleshooting playbooks
• Share recurring technical friction with Product and Engineering
• Maintain accurate technical knowledge for internal AI solutions
• Coordinate escalations without owning routine support, support SLAs, bespoke integrations, deployments, or implementation projects

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Technical Solutions Consultant