Conversational AI Engineering Manager

Full Potential Solutions

. Manage and coach engineers across levels L1–L5 .

Posted 9/28/2026full-timeRemote • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing and coaching engineering teams across multiple levels while driving the implementation of conversational AI solutions. Proficient in agile methodologies, CI/CD workflows, and stakeholder collaboration to ensure successful project delivery and team development.

Highest-signal resume keywords

Team ManagementConversational AI SolutionsAgile MethodologiesCI/CD WorkflowsStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance ManagementRecruitingDelivery OutcomesConversational DesignBot EvaluationIncident ResponseData HandlingDocumentation of AI SolutionsRisk ManagementOn-Call Readiness

Soft Skills

CoachingCollaborationFeedback CultureClient InteractionCommunication

Tools & Technologies

CognigyAmazon LexAmazon QCI/CD ToolsAgile Tools

Industry Keywords

Engineering FundamentalsSLOsLoggingDashboardsAlertsBRDPRDFRDSOWNFRD

About the role

Key responsibilities & impact

Manage and coach engineers across levels L1–L5
Lead onboarding, performance management, career development, and promotion readiness
Build a high-trust feedback culture with strong engineering fundamentals, including code review, testing, documentation, and incident learning
Recruit and hire across multiple levels and scale the team responsibly
Own delivery outcomes across concurrent projects, including planning, prioritization, scope control, and risk management
Collaborate with Product, clients, and stakeholders to translate business requirements into technical plans and measurable milestones
Establish and improve agile operating rhythms, including sprint/kanban, roadmapping, retrospectives, and metrics
Enforce CI/CD workflows
Lead implementation and enhancement of conversational AI solutions using Cognigy and/or Amazon Lex + Amazon Q
Oversee chat and voice bots, routing, integrations, and knowledge-driven experiences
Ensure best practices for conversational design, NLU/LLM prompt and tooling hygiene, and safe fallbacks or hand-offs to live agents
Improve bot quality through evaluation, testing, monitoring, and iterative optimization
Define and enforce standards for reliability, observability, and on-call readiness
Drive incident response and root-cause reviews
Partner with security and compliance stakeholders on data handling, retention, and access controls for customer data integrations

Requirements

What you’ll need

Experience managing and coaching engineers across levels L1–L5
Experience with onboarding, performance management, career development, and promotion readiness
Experience recruiting and hiring across multiple levels
Experience owning delivery outcomes, including planning, prioritization, scope control, and risk management
Strong client interaction and stakeholder management experience
Hands-on experience creating and reviewing BRD, PRD, FRD, SOW, and NFRD
Experience documenting AI solutions, including AI-specific BRDs/PRDs, use cases, workflows, and integrations
Experience establishing agile operating rhythms, including sprint/kanban, roadmapping, retrospectives, and metrics
Experience enforcing CI/CD workflows, both with and without repositories
Experience leading conversational AI solutions built on Cognigy and/or Amazon Lex + Amazon Q
Knowledge of conversational design implementation, NLU/LLM prompt/tooling hygiene, and safe fallbacks/hand-offs to live agents
Experience with bot evaluation, testing strategies, monitoring, and iterative optimization
Experience defining standards for reliability, observability, and on-call readiness, including SLOs, logging, dashboards, and alerts
Experience driving incident response and root-cause reviews
Experience working with security/compliance stakeholders on data handling, retention, and access controls
Experience integrating customer data sources

Benefits

Comp & perks

Competitive suite of benefits
Lucrative compensation program
Medical benefits
Dental benefits
Vision benefits
Opportunity for high-potential career growth with a fast-growing company