Full Potential Solutions

Controller

• Assist in managing the company's general accounting operations
• Prepare and review monthly, quarterly, and annual financial statements
• Ensure accurate and timely month-end and year-end closing activities
• Review journal entries, reconciliations, accruals, and supporting documentation
• Maintain compliance with GAAP, IFRS, company policies, financial regulations, and audit requirements
• Support consolidation of financial statements across multiple business units or entities
• Analyze financial results and explain variances
• Maintain and strengthen internal accounting controls
• Prepare documentation for internal and external audits
• Coordinate audit requests and respond to auditor inquiries
• Support tax compliance activities and statutory reporting
• Supervise and mentor accounting staff
• Review work completed by accountants and senior accountants
• Assist with performance management, coaching, and employee development
• Oversee accounts payable, accounts receivable, payroll accounting, fixed assets, and general ledger activities
• Ensure timely bank account and balance sheet reconciliations
• Monitor cash flow reporting and assist with treasury-related activities
• Support budgeting and forecasting processes
• Identify opportunities to automate accounting processes
• Improve reporting accuracy and operational efficiency
• Develop and document accounting procedures
• Assist with ERP implementations and financial system enhancements
• Collaborate with Finance, Operations, HR, and executive leadership
• Provide financial analysis to support strategic business decisions
• Participate in special projects and company initiatives

Assistant Controller

Patient Care Coordinator

• Welcome and assist patients, customers, and vendors
• Serve as a primary point of contact for patient questions, requests, and general inquiries
• Manage incoming calls, emails, and digital communications
• Schedule, confirm, and reschedule patient appointments
• Optimize provider schedules and help fill same-day openings
• Support appointment reminder and confirmation processes
• Verify patient demographics and insurance eligibility and maintain accurate EMR information
• Assist with insurance coverage, benefits, and financial responsibility questions
• Prepare patient charts and required documentation
• Process co-pays, payments, charges, and account information in the EMR
• Monitor patient flow and provider schedules, addressing delays, gaps, and scheduling conflicts
• Keep patients informed about wait times, delays, and next steps
• Coordinate with clinical and optical teams to support patient transitions and continuity of care
• Support patient retention through follow-up, recall, and reactivation outreach
• Maintain a clean, organized, patient-ready front office
• Perform other duties assigned by the Practice Manager, Assistant Practice Manager, and/or Optometrist

LLM Engineer

• Manage and coach engineers across levels L1–L5
• Lead onboarding, performance management, career development, and promotion readiness
• Build a high-trust feedback culture with strong engineering fundamentals, including code review, testing, documentation, and incident learning
• Recruit and hire across multiple levels and scale the team responsibly
• Own delivery outcomes across concurrent projects, including planning, prioritization, scope control, and risk management
• Collaborate with Product, clients, and stakeholders to translate business requirements into technical plans and measurable milestones
• Establish and improve agile operating rhythms, including sprint/kanban, roadmapping, retrospectives, and metrics
• Enforce CI/CD workflows
• Lead implementation and enhancement of conversational AI solutions using Cognigy and/or Amazon Lex + Amazon Q
• Oversee chat and voice bots, routing, integrations, and knowledge-driven experiences
• Ensure best practices for conversational design, NLU/LLM prompt and tooling hygiene, and safe fallbacks or hand-offs to live agents
• Improve bot quality through evaluation, testing, monitoring, and iterative optimization
• Define and enforce standards for reliability, observability, and on-call readiness
• Drive incident response and root-cause reviews
• Partner with security and compliance stakeholders on data handling, retention, and access controls for customer data integrations

Conversational AI Engineering Manager

Manager

• Provide support, coaching, feedback, process improvement, performance management, and client management for an insurance sales campaign
• Support customers in qualifying for business leads
• Drive team performance, manage outliers, coach agents, and monitor calls
• Hire, train, coach, and lead sales agents supporting customers
• Assist management team members in identifying trends and establishing goals
• Ensure staff achieve desired service levels and take corrective action as needed
• Prepare reports and analyze data to improve processes, allocate resources, and maximize efficiency and customer satisfaction
• Continuously improve through feedback
• Coach agents on upsell performance, including positioning sales, making offers, overcoming objections, and providing rebuttals
• Reinforce company policies including house rules, attendance policy, and PIP guidelines
• Review, lead, and proactively suggest improvements to policies and processes

Team Manager – Healthcare

Recruitment

• Source, screen, and evaluate qualified candidates for all external requirements
• Profile candidates through initial and behavioral interviews
• Present qualified non-agent and agent candidates to the hiring manager
• Oversee scheduling of department interviews with the appropriate hiring manager
• Facilitate a smooth internal hiring process
• Encode necessary information into the system accurately and timely
• Support the team in meeting hiring targets
• Report directly to the Recruitment Lead, US Sourcing and Volume Hiring
• Perform end-to-end US recruitment operations

Assistant Controller

Patient Care Coordinator

Conversational AI Engineering Manager

Team Manager – Healthcare

US Recruiter – Project-Based, Volume Hiring