Engagement Manager

Full Spectrum

. Serve as the primary point of contact for assigned clients .

Posted 11/5/2026full-timeUnited StatesMid-LevelSenior💰 $85,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client management and project coordination, effectively balancing multiple priorities while ensuring client satisfaction and addressing concerns. Proficient in translating technical information for clients and managing project deliverables, budgets, and timelines.

Highest-signal resume keywords

Client ManagementProject CoordinationCommunication SkillsRisk ManagementCustomer Success

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project TrackingBudget ManagementScope ManagementChange Order AdministrationTechnical Risk Identification

Soft Skills

EmpathyCuriosityJudgmentDetail OrientationProblem Solving

Industry Keywords

Client-Facing RoleDelivery CoordinationAccount ManagementProfessional ServicesTechnical Support

About the role

Key responsibilities & impact

Serve as the primary point of contact for assigned clients
Run regular client check-ins and status updates
Surface client concerns, feedback, and satisfaction issues before escalation
Manage expectations when timelines, scope, or budget are at risk
Track project schedules, budgets, and deliverables with technical leads
Flag risks and dependencies before they cause delays
Coordinate resourcing discussions with technical leads and leadership
Own commercial administration, including scope changes, change orders, and contract milestones
Maintain project status across the portfolio and report roll-up health to leadership
Follow technical conversations, ask informed questions, and identify escalation needs
Translate technical risks, tradeoffs, and progress accurately for clients
Identify recurring risks, resourcing gaps, and client pain points to support process improvement

Requirements

What you’ll need

3–6 years of experience in a client-facing, delivery, or coordination role
Experience in customer success, client/professional services, project coordination, account management, or technical/solutions support
Ability to manage multiple concurrent priorities without losing track of details
Strong written and verbal communication skills
Curiosity about technical work and ability to pick up new domains quickly
No engineering degree required
Sound judgment about when to solve issues independently and when to escalate
Ability to empathize with frustrated clients while maintaining firm, honest boundaries on scope, budget, or timeline

Benefits

Comp & perks

Bonus eligible
Career-track growth opportunities
Exposure to engineering projects and technical leadership
Future paths in account management, program leadership, or operations