FullFibre Limited

Backend Engineer

• Develop and support FullFibre’s ecosystem of Python microservices and web applications
• Ensure systems are reliable, efficient, and well instrumented
• Work with DevOps engineers to ensure reliable and robust deployment on Kubernetes clusters and other environments
• Ensure systems are secure and protect customer data and privacy
• Architect, develop, and scope new systems, services, and integrations from cradle to grave
• Collaborate with stakeholders to build and shape roadmaps and future deliverables
• Support and mentor junior engineers
• Build new features, understand and resolve issues, and design future work
• Build web frontends for applications and internal tools
• Take ownership of full-stack end-to-end delivery
• Help maintain quality standards and develop tools addressing long-term business challenges

Explore Senior Software Engineer, Python at FullFibre Limited. Review requirements and application details.

Senior Software Engineer, Python

Analyst

• Own weekly trading analysis for the customer base, reporting on churn, recontracting, upgrades, ARPU and revenue against target
• Provide clear commentary on what moved, why, and recommended actions
• Build data, segments and target lists for customer base marketing campaigns
• Work with Customer Marketing to target the right customers with the right offer
• Measure campaign and initiative performance end to end, including control groups and incremental impact
• Feed campaign learnings into subsequent activity
• Conduct deep-dive churn analysis across the customer base, including contract-end behaviour, tenure, product, pricing, competitor overbuild and service experience
• Translate analysis into initiatives that reduce churn, increase recontracting and grow revenue
• Size opportunities, build business cases and track results
• Identify commercial opportunities such as price and proposition gaps, under-served segments, upgrade and cross-sell potential, and retention offer effectiveness
• Work with the Data team to define and prioritise required data, models and reporting, including inputs to churn propensity modelling
• Ensure analysis is built in Hex rather than standalone spreadsheets
• Maintain an accurate, up-to-date view of customer base performance, contract-end volumes and competitor activity for planning and forecasting
• Present findings and recommendations to Customer Base Management, Marketing, Commercial, Finance and the Management Team
• Share learnings, document analysis and help the wider team become more data-led
• Report to the Senior Manager, Customer Base Management
• Undertake other related ad hoc duties supporting business needs

Explore Customer Base Analyst at FullFibre Limited. Review requirements and application details.

Open roles

Senior Software Engineer, Python

Customer Base Analyst