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Fullpath

Associate Customer Success Manager

Fullpath

. Assist the Customer Success team with creation and execution of custom audience lists and campaigns, including digital advertising and email marketing campaigns .

Posted 10/2/2026full-timeRemote • United StatesJuniorMid-Level💰 $65,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational skills and the ability to manage multiple priorities while maintaining accuracy. Proficient in client communication, project management, and process improvement to enhance customer success outcomes.

Highest-signal resume keywords
Customer SuccessProject ManagementData AnalysisDigital AdvertisingEmail Marketing

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Data AnalysisProject ManagementDigital AdvertisingEmail MarketingDynamic Payments ManagementWorkflow ImprovementCo-op SubmissionsClient ReportingTask ManagementCustomer Support
Soft Skills
Strong Organizational SkillsProactive ApproachIndependent Problem-SolvingStrong Verbal CommunicationStrong Written Communication
Tools & Technologies
AI ToolsCustomer Relationship Management Software
Industry Keywords
Automotive IndustryCustomer Success ManagementDigital Advertising

About the role

Key responsibilities & impact
  • Assist the Customer Success team with creation and execution of custom audience lists and campaigns, including digital advertising and email marketing campaigns
  • Support development and delivery of client-specific assets and reports
  • Create, customize, and manage Dynamic Payments offers and promotional materials
  • Provide monthly support for co-op submissions
  • Create and manage inbound cases through a queue, tracking and resolving requests
  • Provide operational and task-based support for the Enterprise Customer Success team
  • Collaborate cross-functionally to execute client requests and project deliverables efficiently
  • Support client communication when needed
  • Help manage project timelines, resources, and communications for strategic initiatives
  • Monitor and maintain task workflows, escalate issues, and ensure smooth handoffs
  • Identify opportunities to improve processes and develop new workflows
  • Provide additional account or customer support, including coverage when a CSM is unavailable

Requirements

What you’ll need
  • Strong interest in building a career in Customer Success, with an interest in eventually growing into a Customer Success Manager role
  • Proactive, curious, and self-directed approach to work
  • Ability to operate effectively in an environment where processes, priorities, and responsibilities can change frequently
  • Strong organizational skills and ability to manage a high volume of detailed, task-oriented work while maintaining accuracy and follow-through
  • High level of competency working with data to support business decisions and customer outcomes
  • Ability to build and implement follow-up processes and stay on top of multiple priorities
  • Independent problem-solving skills and adaptability in a fast-paced environment
  • Strong verbal and written communication skills
  • Exposure to or interest in using AI tools to improve productivity, workflows, or day-to-day work
  • Strong work ethic, ownership, and willingness to take on hands-on operational work
  • Legal authorization to work in the United States without employer sponsorship now or in the future
  • Ability to sit for extended periods and perform extensive computer work
  • Ability to perform job duties from a home office using necessary technology and maintaining productivity
  • Regular, reliable attendance and punctuality
  • Automotive industry and/or digital advertising experience is a plus, but not required

Benefits

Comp & perks
  • Competitive compensation
  • Comprehensive benefits
  • Flexible, family-friendly environment that supports work-life balance
  • Opportunities for learning, growth, and ownership
  • Medical
  • Dental
  • Vision
  • Disability
  • Life/AD&D
  • EAP
  • 15 vacation days per year to start
  • 80 hours of sick leave
  • 12 paid holidays
  • Paid parental leave
  • 401k with company match