Fullpath

Data Analyst

• Partner with the AVP of Client Strategy to prioritize projects, analyze business needs, and support customer and go-to-market initiatives
• Lead complex data analyses related to customer strategy, marketing performance, ROI, and business growth
• Use SQL to extract, manipulate, and analyze data while ensuring accuracy and data quality
• Translate analytical findings into insights, narratives, reports, and presentations for internal stakeholders and customers
• Support customer presentations, QBRs, and strategic initiatives by identifying trends, opportunities, and actionable recommendations
• Provide guidance to Business Data Analysts, establish best practices, and help prioritize incoming requests and team resources
• Identify opportunities to streamline and automate reporting and analytical processes
• Collaborate cross-functionally with Customer Success, Product, Operations, and other teams
• Stay current on emerging technologies, including AI, to improve analytical workflows and outcomes
• Report to the AVP of Client Strategy

Lead Data Analyst

• Partner with the AVP of Client Strategy to prioritize projects, analyze business needs, and support customer and go-to-market initiatives
• Lead complex data analyses related to customer strategy, marketing performance, ROI, and business growth
• Use SQL to extract, manipulate, and analyze data while ensuring accuracy and data quality
• Translate analytical findings into clear insights, narratives, reports, and presentations for internal stakeholders and customers
• Support customer presentations, QBRs, and strategic initiatives by identifying trends, opportunities, and actionable recommendations
• Provide guidance to Business Data Analysts, establish best practices, and help prioritize incoming requests and team resources
• Identify opportunities to streamline and automate reporting and analytical processes
• Collaborate cross-functionally with Customer Success, Product, Operations, and other teams
• Stay current on emerging technologies, including AI, to improve analytical workflows and outcomes
• Report to the AVP of Client Strategy and partner closely with the Business Data Analyst team

Customer Success Manager

• Assist the Customer Success team with creation and execution of custom audience lists and campaigns, including digital advertising and email marketing campaigns
• Support development and delivery of client-specific assets and reports
• Create, customize, and manage Dynamic Payments offers and promotional materials
• Provide monthly support for co-op submissions
• Create and manage inbound cases through a queue, tracking and resolving requests
• Provide operational and task-based support for the Enterprise Customer Success team
• Collaborate cross-functionally to execute client requests and project deliverables efficiently
• Support client communication when needed
• Help manage project timelines, resources, and communications for strategic initiatives
• Monitor and maintain task workflows, escalate issues, and ensure smooth handoffs
• Identify opportunities to improve processes and develop new workflows
• Provide additional account or customer support, including coverage when a CSM is unavailable

Associate Customer Success Manager

• Assist the Customer Success team with creating and executing custom audience lists and campaigns, including digital advertising and email marketing campaigns
• Support development and delivery of client-specific assets and reports, ensuring accuracy and timeliness
• Create, customize, and manage Dynamic Payments offers and promotional materials
• Provide monthly support for co-op submissions
• Create and manage inbound cases through a queue, tracking and resolving requests
• Provide operational and task-based support for the Enterprise Customer Success team
• Collaborate cross-functionally to execute client requests and project deliverables efficiently and to a high standard
• Support client communication when needed to fulfill assigned tasks and ensure a positive customer experience
• Support strategic initiatives by helping manage project timelines, resources, and communications
• Monitor and maintain task workflows, escalate issues, and ensure smooth handoffs
• Identify opportunities to improve processes and develop new workflows
• Take on additional account or customer support responsibilities, including coverage when a CSM is unavailable

Analyst

• Support Customer Success Managers with executing campaign strategies using proprietary ad tech
• Execute custom campaigns, ad copy, and budget updates for mid-market customers
• Make proactive suggestions and monitor budget pacing
• Partner with retail customers to optimize paid advertising campaigns and ensure correct pacing
• Help onboard new customers with proposed digital advertising strategies
• Provide insights and create or edit campaigns with Retail Customer Success Managers
• Implement budget recommendations and provide performance feedback
• Serve as an internal resource on campaign performance
• Train Customer Success Managers and clients on dashboard capabilities
• Collaborate with Product on common client concerns and requests
• Monitor campaign performance metrics and implement optimization tactics to maximize conversions and ROI
• Understand client goals, objectives, and performance expectations
• Advise clients on optimization and bidding techniques
• Troubleshoot and resolve digital advertising issues
• Use advanced data analytics tools to derive actionable campaign insights
• Identify trends, patterns, and optimization opportunities across accounts

Digital Advertising Analyst

• Support Customer Success Managers with executing campaign strategies using proprietary ad tech
• Partner with retail customers to optimize paid advertising campaigns and ensure correct pacing
• Help onboard new customers with proposed digital advertising strategies
• Collaborate with Retail Customer Success Managers to provide insights and create or edit campaigns
• Implement budget recommendations and provide performance feedback
• Provide internal insights on campaign performance
• Train Customer Success Managers and clients on dashboard capabilities
• Collaborate with Product on common client concerns and requests
• Monitor campaign metrics and implement optimization tactics to maximize conversions and ROI
• Understand client goals, objectives, and performance expectations
• Advise clients on optimization and bidding techniques
• Troubleshoot and resolve digital advertising issues
• Use advanced data analytics to derive actionable campaign insights
• Identify trends, patterns, and optimization opportunities across accounts

Digital Advertising Analyst – Contract

Team Lead

• Partner with the AVP of Client Strategy to prioritize projects, analyze business needs, and support customer and go-to-market initiatives
• Lead complex data analyses related to customer strategy, marketing performance, ROI, and business growth
• Use SQL to extract, manipulate, and analyze data while ensuring accuracy and data quality
• Translate analytical findings into clear insights, narratives, reports, and presentations for internal stakeholders and customers
• Support customer presentations, QBRs, and strategic initiatives by identifying trends, opportunities, and actionable recommendations
• Provide guidance to Business Data Analysts, establish best practices, and help prioritize incoming requests and team resources
• Identify opportunities to streamline and automate reporting and analytical processes
• Collaborate cross-functionally with Customer Success, Product, Operations, and other teams
• Stay current on emerging technologies, including AI, to improve analytical workflows and outcomes

Lead Data Analyst

Lead Data Analyst

Associate Customer Success Manager

Associate Customer Success Manager

Digital Advertising Analyst

Digital Advertising Analyst – Contract

Customer Insights Team Lead