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Fullsteam

Account Manager

Fullsteam

. Develop new business through outbound prospecting and strategic outreach .

Posted 11/6/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in outbound prospecting, account management, and strategic sales planning to drive business growth. Proficient in leveraging CRM tools and analyzing customer data to identify upsell and cross-sell opportunities while maintaining strong stakeholder relationships.

Highest-signal resume keywords
Outbound ProspectingAccount Growth StrategiesCRM Software ProficiencySoftware Sales ExperienceNegotiation Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Sales Pipeline ManagementUpselling TechniquesCross-Selling TechniquesCustomer Data AnalysisMarket Trend Analysis
Soft Skills
Interpersonal SkillsStrategic ThinkingProblem-Solving SkillsOrganizational SkillsTime Management Skills
Tools & Technologies
SalesforceHubSpotMS OfficeCustomer Success Tools
Industry Keywords
Software Technology IndustrySMB SegmentMid-Market Segment

About the role

Key responsibilities & impact
  • Develop new business through outbound prospecting and strategic outreach
  • Identify and close expansion, cross-sell, and upsell opportunities within existing accounts
  • Develop and maintain relationships with key stakeholders through phone, video, email, and face-to-face interactions
  • Create and execute strategic account plans to identify growth opportunities and drive account expansion
  • Understand customer business needs and match them with qualifying products and solutions
  • Upsell and cross-sell additional products and services aligned with customer needs and objectives
  • Serve as the customer advocate within the organization
  • Maintain accurate records of sales activities, leads, and opportunities in the CRM system
  • Develop and manage a sales pipeline to achieve monthly, quarterly, and annual targets
  • Leverage sales dashboards to prioritize time and activities

Requirements

What you’ll need
  • Bachelor’s degree in Business, Marketing, Technology, or a related field preferred
  • 3+ years of experience in software sales, preferably within the SMB and mid-market segments
  • Excellent interpersonal skills and ability to build and maintain customer and stakeholder relationships
  • Strategic thinking and ability to identify new business and account growth opportunities
  • Strong understanding of outbound prospecting, upselling, and cross-selling sales processes and techniques
  • Excellent verbal and written communication skills
  • Strong problem-solving skills
  • Ability to analyze customer data, market trends, and account metrics
  • Exceptional organizational and time management skills and attention to detail
  • In-depth understanding of the software technology industry and market dynamics
  • Outstanding knowledge of MS Office
  • Proficiency in CRM software such as Salesforce or HubSpot and customer success tools
  • Advanced negotiation skills
  • Ability to manage multiple accounts and priorities simultaneously
  • Fast and adaptive learner focused on improving customer and business processes
  • Driven to achieve and exceed targets
  • Ability to work remotely in the US

Benefits

Comp & perks
  • Inclusive workplace valuing diversity of thought, experience, and background
  • Equal Opportunity/Affirmative Action employer