Fullsteam

Backend Engineer

• Take ownership of a multi-tenant reporting architecture serving over 3000 tenants and millions of processed records
• Architect and execute migration of legacy reporting systems (MSSQL/SSRS) into NodeJS/Aurora MySQL/AWS infrastructure
• Build, maintain, and scale ETL processes, data replication processes, and data synchronization engines
• Identify and resolve database performance bottlenecks using index optimization, denormalized columns, and rollup tables
• Design and build scalable REST APIs for SaaS reporting features
• Collaborate with Product to translate reporting requirements into technical implementation plans
• Work with Frontend Engineers to deliver data visualizations
• Participate in code reviews and write automated integration and unit tests
• Ensure backend code and data models follow modern best practices

Senior Backend Engineer

Consultant

• Provide client support via phone, email, and chat during business hours.
• Serve as an escalation resource for complex technical issues involving RICS products, integrations, APIs, hardware, and networking.
• Investigate, troubleshoot, validate, and document escalated issues, including analysis of logs, system behavior, and error messages.
• Maintain ownership of complex cases, providing timely updates to clients and stakeholders throughout the resolution process.
• Differentiate between product, configuration, environmental, integration, hardware, networking, and potential software defect issues.
• Reproduce issues, identify root causes, and escalate validated product defects with clear documentation and business impact.
• Monitor support trends, recurring issues, and client feedback; communicate findings to leadership.
• Provide guidance, mentoring, and troubleshooting assistance to Tier 1 Support Consultants.
• Contribute to onboarding, training, and knowledge-sharing initiatives.
• Create and maintain documentation, troubleshooting resources, Help Center content, and FAQs.
• Accurately document client interactions, troubleshooting activities, and resolutions in support systems.
• Support user acceptance testing and validation of issue resolutions, enhancements, and new features.
• Collaborate cross-functionally to provide product expertise and support business objectives.
• Continuously expand knowledge of RICS products, supported technologies, and retail industry best practices.

Support Consultant, RICS Software

Customer Success Manager

• Serve as the primary point of contact for assigned customers from onboarding through ongoing account management
• Guide newly onboarding customers through structured onboarding and implementation workflows
• Coordinate GUIDEcx projects, track milestones, conduct weekly customer check-ins, and ensure go-live readiness
• Partner with Sales, Learning, Operations, Support, Product, Accounting, and business leadership
• Monitor customer health, product adoption, account activity, and customer requests
• Participate in account health reviews and document risks, opportunities, and follow-up actions
• Support renewal and contract calendar management
• Coordinate customer issues requiring escalation beyond standard troubleshooting
• Track issues through resolution, provide status updates, document outcomes, and complete follow-up actions
• Support cancellation, transfer-of-ownership, and administrative account-change requests
• Maintain accurate records of communications, onboarding progress, account changes, approvals, effective dates, issue outcomes, and resolutions
• Identify recurring issues, handoff challenges, and documentation needs to support process improvement
• Provide product guidance, best practices, and adoption strategies to maximize customer value

Accounting Manager

• Maintain a deep understanding of the end-to-end payment transaction lifecycle, including system architecture, execution, reconciliation, and error handling.
• Oversee accounting for the end-to-end lifecycle of money movements, including payment origination, reconciliation, and reporting.
• Manage the payments point-of-sale (POS) terminal revenue process and support billing and inventory accounting for POS terminals.
• Reconcile all money movements to confirm activity happened as expected.
• Own month-end and quarter-end close for payments and platform services revenue, including journal entries, accruals, flux analysis, and balance sheet reconciliations.
• Identify, triage, and assist with solutioning payment-related incidents with cross-functional and external partners.
• Detect and prevent payment errors and losses.
• Work closely with backend systems to ensure accurate and timely payment processing and reporting.
• Develop and maintain documentation for payment processes and procedures.
• Collaborate with risk, underwriting, sales, operations, and backend systems teams to resolve variances and drive process improvement.
• Support the Operational Leadership and executive team on key financial decisions.
• Lead, mentor, and develop a high-performing accounting team.
• Foster a collaborative and inclusive team culture.
• Set performance goals and evaluate team progress, providing feedback and guidance.
• Manage billing and revenue recognition for Platform Services, including insurance, marketing, and platform services.
• Perform accounting and reconciliation for the Merchant Capital Advance.
• Assist external auditors during interim and annual audits with documentation, explanations, and revenue recognition and financial reporting support.
• Promote company core values and a culture of collaboration, continuous improvement, and performance.

Accounting Manager, Payments and Platform Services Revenue

Financial Planning and Analysis

• Own administration, support, and roadmap execution for Fullsteam’s financial systems, initially focusing on Zuora and Zuora CPQ
• Manage Zuora, Salesforce, and NetSuite integrations across the quote-to-cash process
• Design, set up, troubleshoot, and document API connectors between business unit systems and Zuora
• Manage payment gateway and processor provider relationships integrated with Zuora and NetSuite
• Manage Zuora technical support cases, billing document templates, and custom workflow or object logic
• Manage the relationship with NetSuite Advanced Customer Support, including escalations and renewals
• Partner with Accounting on system-supported month-end and quarter-end close processes
• Lead financial systems evaluations, implementations, enhancements, testing, and user acceptance activities
• Lead, mentor, and develop a team of financial systems professionals
• Serve as liaison between Finance, Sales Operations, IT, Technology Operations, Revenue Operations, and external implementation partners
• Establish and maintain data governance, system access, and control standards
• Troubleshoot billing, subscription, and related financial system issues
• Manage and support the broader finance technology stack
• Evaluate and recommend tools, automation, AI opportunities, and system enhancements
• Manage technical vendor relationships, service performance, escalations, licensing, and renewals
• Maintain application controls, approval workflows, role-based access, and segregation-of-duties requirements
• Coordinate access reviews, control testing, audit evidence, and remediation activities
• Protect sensitive financial data under security, privacy, records management, and data governance standards
• Partner with IT and Information Security on architecture, integrations, identity and access management, cybersecurity, data platforms, operations, and technology risk
• Participate in enterprise intake, architecture, security, vendor, change management, and release management processes
• Coordinate impact assessments, testing, release plans, and support readiness for cross-system changes

Senior Manager, Financial Systems

Team Lead

• Coach and support Chargeback Specialists, including onboarding, training, and ongoing development
• Reinforce policies, procedures, best practices, and clear performance expectations
• Promote an accountable, collaborative, and positive team environment
• Monitor workloads, queues, service levels, and staffing priorities to meet deadlines
• Serve as the primary escalation point for operational and employee questions
• Ensure compliance with card network requirements, internal procedures, and business continuity needs
• Review quality, productivity, service levels, and operational performance
• Provide feedback, recognize achievements, and partner with management on performance concerns or corrective actions
• Partner with business units, internal departments, and leadership to support operational goals and changes
• Communicate operational risks, challenges, opportunities, and priorities to management
• Represent the chargeback team in cross-functional discussions and projects
• Improve workflows, procedures, documentation, and standard operating practices
• Support testing, implementation, and adoption of system and process enhancements
• Drive consistency and operational excellence through continuous improvement

Chargeback Team Lead

Analyst

• Administer all U.S. and Canadian employee benefit programs, including medical, dental, vision, HSA, FSA, retirement savings, life insurance, disability, AD&D, critical illness, accident, and other voluntary benefits
• Process enrollments, life events, terminations, and eligibility changes accurately and promptly
• Audit benefit transactions across Workday, payroll, carriers, and third-party vendors
• Resolve enrollment discrepancies and eligibility issues
• Support annual open enrollment planning, testing, execution, communications, and reconciliation
• Coordinate new benefit program and plan change implementations
• Serve as the primary contact for employee and manager questions about benefits and leave programs
• Research and resolve complex benefit issues with vendors, carriers, payroll, and internal stakeholders
• Develop and maintain benefits knowledge articles, FAQs, and employee resources
• Coordinate U.S. leave administration and administer Canadian statutory leave programs
• Manage leave workflows, return-to-work activities, leave timelines, status changes, and supplemental pay calculations
• Coordinate disability administration and employee communications throughout the leave lifecycle
• Support benefits processes, eligibility rules, event processing, security, system testing, audits, and data integrity
• Partner with HRIS and Payroll to troubleshoot system issues and improve processes
• Assist with vendor implementations, renewals, operational transitions, carrier file testing, and eligibility file management
• Coordinate workers' compensation administration, claims tracking, reporting, payroll impacts, and return-to-work activities
• Support benefits reporting, audits, annual compliance activities, plan documentation, notices, and employee communications
• Identify process improvement and automation opportunities
• Develop operational metrics and analyze trends in employee inquiries, leave utilization, and performance
• Participate in benefits projects and cross-functional initiatives