Account Manager, Health and Wellness

Fullsteam

. Develop and maintain strong relationships with key stakeholders within the existing customer base through phone, video, email and face to face to understand their business goals and challenges .

Posted 10/27/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in strategic account management, customer relationship building, and sales processes, with a strong focus on upselling and cross-selling within the software technology industry. Proficient in analyzing customer data and market trends to drive customer satisfaction and achieve sales targets.

Highest-signal resume keywords

Strategic Account ManagementCustomer Relationship BuildingSales Process ExpertiseCRM Software ProficiencyCustomer Satisfaction Commitment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales TechniquesUpsellingCross-SellingCustomer Data AnalysisMarket Trend AnalysisSales Pipeline ManagementContract Renewal ManagementSales ReportingNegotiation SkillsTime Management

Soft Skills

Interpersonal SkillsProblem-Solving SkillsCommunication SkillsOrganizational SkillsAdaptability

Tools & Technologies

SalesforceHubSpotMS OfficeCustomer Success Tools

Industry Keywords

Software SalesSMB MarketMid-Market SegmentsCustomer SuccessBusiness Goals

About the role

Key responsibilities & impact

Develop and maintain strong relationships with key stakeholders within the existing customer base through phone, video, email and face to face to understand their business goals and challenges
Create and execute strategic account plans to identify growth opportunities and drive expansion within assigned accounts
Deeply understand customers business needs and match to qualifying products and solutions
Identify and pursue opportunities to upsell and cross-sell additional products and services that align with customer needs and objectives
Serve as the voice of the customer within the organization, advocating for their needs and ensuring they receive the highest level of service
Proactively manage contract renewals, ensuring high renewal rates and preventing churn
Collaborate with the Customer Success team to ensure customers are successfully adopting and leveraging our solutions to achieve their desired outcomes
Address and resolve customer issues and concerns in a timely and effective manner, coordinating with internal teams as needed
Maintain an accurate record of sales activities, leads, and opportunities in the CRM system
Develop and manage a sales pipeline of opportunities to achieve monthly, quarterly, and annual targets
Leverage sales dashboards to understand where to focus your time and activities
Provide regular updates and reports on account status, growth opportunities, and customer satisfaction metrics to management

Requirements

What you’ll need

Bachelor’s degree in Business, Marketing, Technology, or a related field preferred
3+ years of experience in software sales, preferably within the SMB and mid-market segments
Excellent interpersonal skills with the ability to build and maintain strong relationships with customers and internal stakeholders
Ability to think strategically and identify growth opportunities within existing accounts
Strong understanding of sales processes and techniques for upselling and cross-selling
Excellent verbal and written communication skills, with the ability to present information clearly and persuasively
Strong problem-solving skills with the ability to address and resolve customer issues effectively
Deep commitment to customer satisfaction and success, with a proactive and customer-centric approach
Ability to analyze customer data, market trends, and account metrics to inform strategy and decision-making
Exceptional organizational and time management skills and attention to detail with the ability to manage multiple accounts and priorities simultaneously
In-depth understanding of the software technology industry and market dynamics
Outstanding knowledge of MS Office and proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success tools
Fast and adaptative learner, focused on improving customer and business processes
Advanced negotiation skills
Driven by achieving and exceeding targets, with a strong focus on results