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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in chargeback regulations, dispute resolution, and fraud operations while effectively leading and developing teams. Strong analytical, communication, and problem-solving skills are essential for driving operational excellence and continuous improvement.
Highest-signal resume keywords
Chargeback ExperienceTeam LeadershipAnalytical SkillsConflict ResolutionCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Chargeback RegulationsDispute ResolutionFraud PreventionPayment ProcessingOperational Performance Review
Soft Skills
CoachingProblem-SolvingDecision-MakingEngagementAccountability
Industry Keywords
Card Network RequirementsOperational ExcellenceContinuous ImprovementService LevelsCross-Functional Collaboration
About the role
Key responsibilities & impact- Coach and support Chargeback Specialists, including onboarding, training, and ongoing development
- Reinforce policies, procedures, best practices, and clear performance expectations
- Promote an accountable, collaborative, and positive team environment
- Monitor workloads, queues, service levels, and staffing priorities to meet deadlines
- Serve as the primary escalation point for operational and employee questions
- Ensure compliance with card network requirements, internal procedures, and business continuity needs
- Review quality, productivity, service levels, and operational performance
- Provide feedback, recognize achievements, and partner with management on performance concerns or corrective actions
- Partner with business units, internal departments, and leadership to support operational goals and changes
- Communicate operational risks, challenges, opportunities, and priorities to management
- Represent the chargeback team in cross-functional discussions and projects
- Improve workflows, procedures, documentation, and standard operating practices
- Support testing, implementation, and adoption of system and process enhancements
- Drive consistency and operational excellence through continuous improvement
Requirements
What you’ll need- 3+ years of chargeback, dispute resolution, fraud operations, or payment processing experience
- Experience leading, coaching, mentoring, or coordinating a team
- Strong analytical and problem-solving skills, with the ability to manage competing priorities
- Advanced knowledge of chargeback regulations, dispute processes, and card network requirements
- Advanced knowledge of chargebacks, dispute resolution, fraud prevention, card network requirements, and recovery practices
- Strong conflict resolution, engagement, and accountability skills
- Strong organization and decision-making, with the ability to balance quality, productivity, compliance, and service levels
- Strong written and verbal communication skills
- Ability to build cross-functional relationships and communicate expectations and priorities clearly