Senior Enterprise Implementation Specialist

Fullsteam

. Manage all implementation tasks, including weekly calls, training sessions, and go-live tasks, across Print Vertical business units and products .

Posted 10/28/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in managing SaaS software implementations and project management, with a strong focus on the print, mail, and sign industry. Proven ability to mentor teams, drive adoption of product features, and communicate effectively with executive stakeholders.

Highest-signal resume keywords

SaaS Software ImplementationProject ManagementPrint Industry ExpertiseMentoring and CoachingExceptional Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementSaaS Software ImplementationPrint Industry OperationsCloud-Based ApplicationsImplementation StandardsTesting Development ItemsDocumentation CreationCross-Business-Unit CollaborationRisk ReportingScope Management

Soft Skills

LeadershipEmotional IntelligenceProblem SolvingCustomer FocusCollaboration

Tools & Technologies

MIS PlatformsWeb-to-Print PlatformsCloud-Based SaaS Applications

Industry Keywords

Print IndustryMail IndustrySign IndustryImplementation ProcessesStakeholder Management

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Manage all implementation tasks, including weekly calls, training sessions, and go-live tasks, across Print Vertical business units and products
Lead complex and high-value implementations, independently managing scope, timelines, and stakeholders
Get customers live quickly and accurately, driving adoption of the product's full feature set
Build relationships with customer stakeholders, including executive-level contacts
Travel onsite to customer locations for training, consultative visits, and go-live support multiple times per year, up to 40%
Serve as a resource on print, mail, and sign industry operations and how Print Vertical business units and products work together
Act as an escalation point for Implementation Specialists and mentor and coach team members
Ensure projects are delivered on time and keep stakeholders on schedule
Follow and help improve project plans and implementation standards
Recommend and drive improvements to cross-business-unit implementation processes
Communicate suggested changes to project scope and timeline to management
Report and escalate project risks to management
Assist with testing development items and project deliverables
Create internal and client documentation, including release notes, knowledge base articles, and training videos
Liaise between business units to standardize implementation quality and share best practices

Requirements

What you’ll need

10+ years of experience implementing SaaS software, including experience across more than one product or platform
10+ years of project management experience leading software implementations, with a proven record of managing multiple complex projects at once
5+ years of experience in the print, mail, and/or sign industry, with a strong understanding of how print business functions (MIS, web-to-print, estimating, production, etc.) work together
Working knowledge of cloud-based SaaS applications, ideally including MIS and/or web-to-print platforms
Willingness and ability to travel onsite to customer locations multiple times per year, with travel up to 40%
Proven ability to mentor, coach, and serve as an escalation point for other Implementation Specialists
Exceptional communication skills, including the ability to present to and advise customer executives; highly organized and detailed
Strong understanding of technical concepts to provide guidance and solutions across multiple platforms
Experience working across multiple business units, product lines, or a matrixed organization is a strong plus
Action-oriented; comfortable dealing with ambiguity, collaboration, customer focus, emotional intelligence, intellectual horsepower, learning on the fly, problem solving, drive for results, cross-functional fluency, leadership and mentoring, and executive presence

Benefits

Comp & perks

Equal Opportunity/Affirmative Action employer
Inclusive workplace valuing diversity of thought, experience, and background