Customer Solutions Engineer – Strategic Accounts

FullStory

. Own 8–12 of Fullstory’s largest customers, each with at least $300k in ARR .

Posted 11/6/2026full-timeAtlanta • Georgia • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing strategic customer accounts, leveraging technical knowledge to enhance product value and drive expansion revenue. Proficient in executing technical projects and providing insights that connect product usage to business outcomes.

Highest-signal resume keywords

Customer-Facing Technical Role ExperienceHTML, CSS, And JavaScript ProficiencyAPI, JSON, And SDK ExperienceTechnical SaaS Product ImplementationAccount Renewal And Expansion Target Ownership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Project ManagementProduct AnalyticsData IntegrationTechnical TroubleshootingROI AnalysisHTML ProficiencyCSS ProficiencyJavaScript ProficiencyAPI IntegrationSDK Installation

Soft Skills

Customer Relationship ManagementPresentation SkillsProblem-SolvingCollaborationCommunication

Tools & Technologies

FullstoryBrowser DevToolsClaudeGeminiOpenAI

Industry Keywords

SaaSDigital ExperienceProduct AnalyticsEnterprise AccountsTechnical Evaluations

Tech Stack

Tools & technologies

AndroidiOSJavaScript

About the role

Key responsibilities & impact

Own 8–12 of Fullstory’s largest customers, each with at least $300k in ARR
Serve as the face of Fullstory to strategic customers
Share an expansion quota with the Account Executive
Help customers get more value from Fullstory and define how it becomes integral to their daily work
Plan and execute Proofs of Value, including defining success criteria, running the technical project, and proving ROI
Become a Fullstory product expert and help customers build with Funnels, Journeys, Conversions, Data Destinations, and Mobile SDKs
Build and present Executive Business Reviews connecting product usage to business results
Troubleshoot browser, front-end code, SDK, API, web, and mobile issues
Plan and run onsites, working sessions, and customer events
Find new use cases and bring Fullstory to Product, UX, Engineering, and Digital Marketing teams
Lead technical evaluations for add-ons such as Advanced Data Export and Mobile Suite
Work with the Account Executive to protect renewals and grow expansion revenue
Use Claude, Gemini, and OpenAI to prepare for meetings, troubleshoot, and identify account risk
Within six months, become the go-to technical contact for each portfolio account, run an EBR or onsite with each, and lead a first add-on evaluation

Requirements

What you’ll need

Candidates must reside within a commutable distance to the Atlanta office
Ability to attend the Atlanta office one day per week
Up to 25% travel required
3–5 years in a customer-facing technical role working with enterprise or strategic accounts
Comfortable using browser DevTools
Ability to read HTML, CSS, and JavaScript
Experience with APIs, JSON, and SDK installs
Understanding of how iOS and Android apps are built
Experience helping customers implement and get value from a technical SaaS product, such as an analytics, data, or developer platform
Experience owning or co-owning renewal or expansion targets, or clear interest in moving into a role with a quota
Experience at a digital experience, product analytics, or similar SaaS company is nice to have
Legally authorized to work in the United States
Must be able to attend in person once per week if Atlanta-based

Benefits

Comp & perks

Flexible PTO policy
Annual company-wide closure
Federal holidays
Sponsored benefit packages for US-based Fullstorians
Supplemental coverage options for international Fullstorians
Professional development opportunities through training programs
Annual learning subsidy for US and EMEA-based employees
Monthly productivity stipend for US and EMEA-based Fullstorians
Team off-sites
Annual full-company meet-up
Paid parental leave
Bereavement leave, including miscarriage/pregnancy loss