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Junior Customer Service Analyst
Funcional Health Tech. Provide proactive and reactive support for program participants .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient enrollment and registration processes, with a strong focus on pharmacovigilance and adherence to standard operating procedures. Proficient in managing CRM systems and ensuring timely communication regarding adverse events.
Highest-signal resume keywords
Patient EnrollmentPharmacovigilance ExperienceCRM System ProficiencyStandard Operating ProceduresHealthcare-Related Degree
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient RegistrationAdverse Event ReportingDocumentationMonitoring Program InboxScheduled Activity Performance
Soft Skills
Proactive SupportReactive SupportCommunication
Industry Keywords
Patient Support ProgramHealthcareStandard Operating Procedure
About the role
Key responsibilities & impact- Provide proactive and reactive support for program participants
- Enroll patients and complete their registration
- Record all patient registration details and interactions in each program’s CRM system
- Perform scheduled activities according to the defined scope
- Identify, document, and report adverse events and events of pharmacovigilance interest in accordance with the client’s established standard operating procedure, including applicable deadlines and required information
- Monitor the program inbox daily, ensuring that all emails are answered and adverse events are reported within the required timeframe
- Perform standard operating procedures within the stipulated deadlines
Requirements
What you’ll need- Education: Degree-level studies in a healthcare-related field, either in progress or completed
- At least 6 months of experience in a Patient Support Program preferred
- Experience in pharmacovigilance preferred
- Experience with CRM systems preferred
- This position is also open to people with disabilities
Benefits
Comp & perks- Health and dental insurance
- Pharmacy benefit: Funcional subsidizes part of the cost of your medications
- Life insurance
- Flu vaccination
- Integrated health management program for employees and their dependents
- TotalPass: access to gyms and wellness services
- Childcare assistance
- Extended maternity and paternity leave
- Home office allowance (for remote positions)
- Transportation allowance (for on-site positions)
- Meal and food allowance
- Annual Profit-Sharing Program (for eligible positions)
- Birthday day off
- Ongoing professional development initiatives
- Partnerships with educational institutions