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Funcional Health Tech

Mid-Level Systems Analyst

Funcional Health Tech

. Handle and resolve Incident and Service Request tickets escalated to the N2 support level .

Posted 10/7/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in incident management and service request resolution, utilizing SQL Server and data analysis to enhance operational efficiency and minimize service disruptions. Proficient in monitoring technology environments and executing contingency procedures to support continuous improvement initiatives.

Highest-signal resume keywords
Incident ManagementSQL ServerData AnalysisMonitoring MetricsTicket Management Tools

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
SQL ServerData AnalysisProgramming LogicMonitoring MetricsIncident Management
Tools & Technologies
Microsoft ExcelElasticsearchObservability ToolsTicket Management Tools
Industry Keywords
Incident ResolutionService RequestOperational IndicatorsContinuous ImprovementAutomation Opportunities

Tech Stack

Tools & technologies
SQL

About the role

Key responsibilities & impact
  • Handle and resolve Incident and Service Request tickets escalated to the N2 support level
  • Continuously monitor the availability, performance, and integrity of technology environments using corporate tools
  • Analyze alerts, events, and operational indicators, identifying risks and deviations before they result in service disruptions
  • Conduct technical incident investigations using logs, SQL queries, monitoring metrics, and observability tools
  • Execute operational routines, contingency procedures, and support activities in accordance with established processes
  • Support continuous improvement initiatives for monitoring, support, and incident management processes
  • Help reduce recurring failures by analyzing trends and identifying automation opportunities
  • Perform preliminary diagnostics and identify potential root causes of recurring issues
  • Record evidence, analyses, and action plans in ticket management tools

Requirements

What you’ll need
  • Completed or ongoing higher education
  • Intermediate knowledge of SQL Server
  • Intermediate Microsoft Excel skills
  • Data analysis
  • Programming logic
  • Knowledge of Elasticsearch is a plus

Benefits

Comp & perks
  • Health and dental insurance
  • Pharmacy benefit: Funcional subsidizes part of the cost of your medications
  • Life insurance
  • Flu vaccination
  • Integrated health management program for employees and their dependents
  • TotalPass: access to gyms and wellness services
  • Childcare assistance
  • Extended maternity and paternity leave
  • Home office allowance (for remote positions)
  • Transportation allowance (for on-site positions)
  • Meal and food allowance
  • Annual Profit-Sharing Program (for eligible positions)
  • Birthday day off
  • Ongoing professional development initiatives
  • Partnerships with educational institutions
  • Training platform and monthly webinars