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Training Supervisor
Funcional Health Tech. Responsible for the employee training matrix, including the processes and tools required to perform activities and ensure compliance with the program scope .
About the role
Key responsibilities & impact- Responsible for the employee training matrix, including the processes and tools required to perform activities and ensure compliance with the program scope
- Develop training schedules for new employees or employees moving into new positions
- Conduct training sessions and develop materials using content and documentation approved by the client
- Participate in client training sessions and serve as a training facilitator
- Record training activities and confirm participant attendance for audit or quality-monitoring evidence
- Evaluate training effectiveness and identify the need for retraining
- Conduct customer-service simulations for new employees and assess defined criteria
- Conduct training refresher programs
- Monitor training completion and qualification deadlines
- Present monthly training metrics and results
- Review training-related operating procedures
- Manage and develop the Training Analyst team
Requirements
What you’ll need- Degree in a healthcare-related field
- Proven experience of at least one year in training
- Experience in pharmacovigilance is desirable
- Knowledge of CRM systems
- Proficiency in Microsoft Office
- Knowledge of tools for developing training content
Benefits
Comp & perks- Health and dental insurance
- Pharmacy benefit: Funcional subsidizes part of the cost of your medications
- Life insurance
- Flu vaccination
- Integrated health management program for employees and their dependents
- TotalPass: access to gyms and wellness services
- Childcare assistance
- Extended maternity and paternity leave
- Home office allowance (for remote positions)
- Transportation allowance (for on-site positions)
- Meal/food allowance
- Annual profit-sharing program (for eligible positions)
- Birthday day off
- Ongoing professional development initiatives
- Partnerships with educational institutions