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FundGuard

Client Operations Support Analyst

FundGuard

. Deliver live production support for financial institution clients using the FundGuard platform .

Posted 11/9/2026full-timeBoston • Massachusetts • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in fund accounting workflows, including NAV calculation, reconciliations, and corporate actions, while effectively communicating complex financial technology to clients. Proven ability to troubleshoot issues, document solutions, and enhance client experiences through collaboration and process improvements.

Highest-signal resume keywords
Fund Accounting ExperienceNAV CalculationExcel ProficiencyClient Communication SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
NAV CalculationCash ReconciliationPosition ReconciliationIncome AccrualsExpense AccrualsSecurity PricingCorporate ActionsFund Accounting WorkflowsDocumentation WritingWorkflow Development
Soft Skills
Exceptional CommunicationAttention to DetailIndependent OperationCollaborationTraining Ability
Tools & Technologies
FundGuard PlatformAdvent GenevaInvestOneSimcorpMoltifundsArcesium
Industry Keywords
Fund AdministrationFinancial ServicesAsset ManagementPublic AccountingFinancial Technology

About the role

Key responsibilities & impact
  • Deliver live production support for financial institution clients using the FundGuard platform
  • Support clients’ daily operations, including calculating and validating NAVs, cash and position reconciliations, income and expense accruals, security pricing, and corporate actions
  • Develop a deep understanding of the FundGuard platform and its fund accounting workflows
  • Investigate and resolve client support tickets, troubleshooting issues and escalating when needed
  • Triage production issues by gathering details, documenting findings, and collaborating with Engineering and Product
  • Keep clients updated on production issue progress
  • Build working relationships with day-to-day client contacts and share feedback to improve platform value
  • Assist with client system upgrades through testing, validation, and post-upgrade checks
  • Follow support processes and service standards and suggest improvements
  • Flag recurring client issues and share insights with Product, Engineering, and Implementation
  • Document solutions, identify recurring issues, and provide feedback that reduces repeat tickets and improves the client experience

Requirements

What you’ll need
  • 3–5 years of experience in fund accounting or fund administration, either at an asset manager, fund administrator, custodian, or in financial services public accounting
  • Hands-on experience with NAV calculation and review, cash and position reconciliations, income and expense accruals, security pricing, and corporate actions
  • Experience using fund accounting or general ledger systems such as Advent Geneva, InvestOne, Simcorp, Moltifunds, or Arcesium
  • Strong Excel skills
  • Exceptional written and verbal communication skills to explain complex financial technology to non-technical users
  • Ability to build repeatable workflows, write internal documentation, and train others
  • Strong problem-solving skills and attention to detail
  • Ability to investigate breaks and explain findings clearly to any audience
  • Bachelor’s degree in Accounting, Finance, or a related field
  • Interest in fund accounting technology
  • Comfortable operating independently in a fast-scaling environment

Benefits

Comp & perks
  • Full-time employment
  • Remote/hybrid work arrangement (Boston)
  • Opportunity to develop technical skills in a fast-paced SaaS environment
  • Collaboration with Product, Engineering, and Implementation teams
  • Opportunity to contribute to platform and support-function improvements
  • Work with category-defining, AI-powered, cloud-native investment accounting technology
  • Exposure to clients including global financial institutions and strategic partners