FundGuard

Support Engineer

• Deliver live production support for financial institution clients using the FundGuard platform
• Support clients’ daily operations, including calculating and validating NAVs, cash and position reconciliations, income and expense accruals, security pricing, and corporate actions
• Develop a deep understanding of the FundGuard platform and its fund accounting workflows
• Investigate and resolve client support tickets, troubleshooting issues and escalating when needed
• Triage production issues by gathering details, documenting findings, and collaborating with Engineering and Product
• Keep clients updated on production issue progress
• Build working relationships with day-to-day client contacts and share feedback to improve platform value
• Assist with client system upgrades through testing, validation, and post-upgrade checks
• Follow support processes and service standards and suggest improvements
• Flag recurring client issues and share insights with Product, Engineering, and Implementation
• Document solutions, identify recurring issues, and provide feedback that reduces repeat tickets and improves the client experience

Explore Client Operations Support Analyst at FundGuard. Review requirements and application details.

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Client Operations Support Analyst