Assistant Manager, Operations

Funding Societies | Modalku Group

. Lead, coach, and manage 3–5 operations team members .

Posted 9/19/2026full-timeKuala Lumpur • MalaysiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operations management within fintech or banking, focusing on KYC, AML compliance, and process automation. Proven ability to lead teams, optimize workflows, and analyze operational data to drive improvements and accountability.

Highest-signal resume keywords

Operations ManagementKYC ComplianceAML RequirementsProcess AutomationData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process DocumentationWorkflow OptimizationAI Tools ImplementationKPI TrackingExcel ProficiencySQLPower BIData ReportingAudit ParticipationLoan Documentation Workflows

Soft Skills

CoachingCommunicationCross-Functional CollaborationAttention to DetailResilience

Industry Keywords

FintechDigital LendingBanking OperationsBack-Office OperationsOperational Standards

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Lead, coach, and manage 3–5 operations team members
Drive accountability and team growth
Participate directly in daily operations, document reviews, EKYC/AML screenings, and monthly audits
Set operational standards, checklists, and workflows to ensure accuracy and compliance
Map workflows to eliminate bottlenecks and optimize operational efficiency
Test, pilot, and implement AI tools and automation solutions
Maintain process documentation and standard operating procedures
Prepare external stakeholder documentation
Build dashboards tracking KPIs, turnaround times, error rates, and SLA compliance
Analyze operational data to identify risks and present recommendations to senior leadership

Requirements

What you’ll need

4–6 years in fintech, digital lending, or banking back-office operations
2+ years supervising a hands-on team
Solid grasp of KYC, loan documentation workflows, and AML requirements
Proven ability to automate processes and implement measurable process improvements
Strong coaching, communication, and cross-functional collaboration skills
Proficient with Excel, data analysis, and reporting tools
SQL or Power BI is a plus
Self-starter with high attention to detail
Strong resilience in fast-paced environments
Growth mindset

Benefits

Comp & perks

Flexible paid vacations and observed holidays by country
Day off for birthdays and work anniversaries
Flexible working arrangements
Health insurance coverage for employees and dependents
Org-wide fitness initiatives
Well-being coaching
Company laptop
Support for equipment and tools