Funding Societies | Modalku Group

Customer Support

• Deliver quality customer support through inbound and outbound calls, emails, and live chat
• Handle customer enquiries and requests professionally and efficiently
• Ensure timely follow-up and resolution in line with established service standards
• Handle investor-related operations including onboarding, funding activities, and compliance monitoring
• Ensure investor requests and operational processes are handled accurately and within required timelines
• Collaborate with internal teams to support smooth day-to-day operations
• Demonstrate professionalism, accountability, and alignment with company values
• Handle other operational duties and ad-hoc assignments
• Engage leads throughout the conversion funnel and guide them toward becoming potential investors
• Support a smooth and impactful customer journey

Senior Executive, Customer Experience

Chief Marketing Officer

• Identify opportunities and monitor market trends to support brand and product growth
• Plan, develop, implement, and coordinate marketing and communications strategies, events, and activities
• Develop campaigns from concept through deployment across print, radio, email, digital, SMS, in-person, website, and social media channels
• Build, expand, and manage partnerships
• Oversee partnership revenue-generation stages, conversion planning, implementation, rollout, review, and improvement
• Manage investor lifecycle initiatives covering acquisition, education, and retention
• Provide market insights and recommendations for strategic planning, reviews, and improvements
• Collaborate with internal and external stakeholders on integrated communication strategies and end-to-end campaigns
• Set campaign KPIs and measurement metrics
• Ensure compliance with regulatory requirements and processes
• Perform ad hoc activities to meet business objectives
• Take on other assigned responsibilities as needed

Executive, Marketing

Account Manager

• Serve as the dedicated relationship manager for existing and newly acquired CardUp HNW clients
• Deliver premium, high-touch, white-glove account management
• Price new requests and renewals according to the CardUp HNW pricing framework
• Own end-to-end onboarding from account setup and payment configuration through go-live
• Facilitate compliance and KYC approvals with internal teams
• Build long-term HNW client relationships and safeguard retention
• Originate new HNW users through personal and professional networks and outbound prospecting
• Convert inbound HNW leads and collaborate with marketing on targeted campaigns
• Use referral channels including Funding Societies' investor base, wealth advisors, and family offices
• Drive acquisition from qualification through onboarding
• Upsell existing clients to additional payment types including tax, property, insurance, and education
• Build account plans for priority clients
• Re-engage lapsed users and win back payment volume
• Track and report pipeline, acquisition, upsell, and win-back performance
• Feed client insights back to marketing and product teams

HNW Relationship Manager – Payments Team

Marketing

• Take ownership of content creation and creatives, including planning, editing, and publishing short-form video content and designing artwork
• Assist in planning, developing, and implementing marketing materials
• Assist in building and managing the MSME segment through partnerships aligned with company objectives
• Assist in campaign development from conceptualization through full deployment across print, radio, EDM, digital, SMS, on-ground, and social platforms
• Perform other ad hoc tasks as assigned
• Assist the Marketing team in planning and executing marketing communication strategies for MSME partnerships and increasing MSME awareness of Funding Societies
• Manage social media activities, including content/design creation and media campaigns, and CRM

Marketing Intern

Growth Marketing

• Support key commercial functions across AI & Digital Process, Marketing, Financial Product, Operations, Partnerships, and Client Experience
• Identify repetitive manual tasks and propose automation solutions using ActivePieces, HubSpot, and other low/no-code platforms
• Support the design and maintenance of workflow automations across country functions
• Leverage AI tools to improve content production, data analysis, and operational efficiency
• Document workflows, SOPs, and change logs
• Develop content for websites, social media, newsletters, and client outreach
• Execute referral programmes, product awareness, and client engagement campaigns
• Coordinate creative production with internal teams and vendors
• Track KPIs via HubSpot and Google Sheets
• Conduct market scans, competitor benchmarking, and feature analysis
• Support digital onboarding flows, product documentation, and SOP/change-log maintenance
• Prepare product performance dashboards and internal data summaries
• Provide ad-hoc support across Operations, Partnerships, and Client Experience
• Coordinate day-to-day tasks, documentation, and cross-functional initiatives

Commercial Growth Intern

Manager

• Identify and originate debt financing leads
• Strategize and structure go-to-market plans
• Lead investment advisory processes from start to closure for the firm’s debt products
• Coordinate with internal teams on new clients
• Pitch and negotiate terms and pricing structures with new and existing clients
• Manage and expand relationships with new and existing clients
• Serve as the primary contact for a portfolio of clients regarding firm updates and service needs
• Act as an ambassador for the firm’s brand
• Collaborate with internal teams on goal-oriented activities
• Monitor and ensure compliance with protocols and standards
• Oversee and execute KYC and onboarding activities
• Maintain high standards of the firm’s MAS license

Investor Relations & Debt Capital Markets Manager – RM / SRM / AD

• Support key commercial functions including AI & Digital Process, Marketing, Financial Product, Operations, Partnerships, and Client Experience across the full SME lending lifecycle
• Identify repetitive manual tasks and propose automation solutions using ActivePieces, HubSpot, and other low/no-code platforms
• Support design and maintenance of workflow automations across country functions
• Leverage AI tools to improve content production, data analysis, and operational efficiency
• Document workflows, SOPs, and change logs
• Develop content for websites, social media, newsletters, and client outreach
• Execute referral, product awareness, and client engagement campaigns
• Coordinate creative production with internal teams and vendors
• Track marketing KPIs using HubSpot and Google Sheets
• Conduct market scans, competitor benchmarking, and feature analysis
• Support digital onboarding flows, product documentation, and SOP/change-log maintenance
• Prepare product performance dashboards and internal data summaries
• Provide ad-hoc support across Operations, Partnerships, and Client Experience
• Coordinate day-to-day tasks, documentation, and cross-functional initiatives

Intern, Commercial Growth

Operations

• Lead, coach, and manage 3–5 operations team members
• Drive accountability and team growth
• Participate directly in daily operations, document reviews, EKYC/AML screenings, and monthly audits
• Set operational standards, checklists, and workflows to ensure accuracy and compliance
• Map workflows to eliminate bottlenecks and optimize operational efficiency
• Test, pilot, and implement AI tools and automation solutions
• Maintain process documentation and standard operating procedures
• Prepare external stakeholder documentation
• Build dashboards tracking KPIs, turnaround times, error rates, and SLA compliance
• Analyze operational data to identify risks and present recommendations to senior leadership

Assistant Manager, Operations

People Operations

• Support the full lifecycle of engagement, 360, and training feedback surveys, including setup, response tracking, and insight analysis
• Build and automate feedback reports
• Identify trends and translate data into actionable recommendations for leaders and people development initiatives
• Develop communication materials such as posters, internal campaigns, and announcements for training programs
• Coordinate learning sessions, including scheduling, participant communication, and logistics management
• Create short e-learning modules, knowledge checks, and feedback systems
• Research emerging learning topics and digital training technologies
• Evaluate external platforms, training partners, and government grants
• Develop and maintain behavioral change tracking systems to measure training impact
• Perform data cleaning and analysis using Excel or Google Sheets
• Generate reports and insights supporting decision-making and audit requirements