Senior Executive, Customer Experience

Funding Societies | Modalku Group

. Deliver quality customer support through inbound and outbound calls, emails, and live chat .

Posted 9/30/2026full-timeKuala Lumpur • MalaysiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering quality customer support through various communication channels while ensuring timely resolution of inquiries. Proficient in managing investor-related operations and maintaining strong client relationships in the financial services or fintech sectors.

Highest-signal resume keywords

Customer Support ExperienceFluency In English And MalayCritical Thinking SkillsExperience In Excel And Report PreparationInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ExperienceOperations ManagementInvestor OnboardingCompliance MonitoringReport Preparation

Soft Skills

Self-MotivatedMeticulousPersuasiveAccountabilityProfessionalism

Industry Keywords

Financial ServicesFintechCustomer JourneyLead EngagementBAU Tasks

About the role

Key responsibilities & impact

Deliver quality customer support through inbound and outbound calls, emails, and live chat
Handle customer enquiries and requests professionally and efficiently
Ensure timely follow-up and resolution in line with established service standards
Handle investor-related operations including onboarding, funding activities, and compliance monitoring
Ensure investor requests and operational processes are handled accurately and within required timelines
Collaborate with internal teams to support smooth day-to-day operations
Demonstrate professionalism, accountability, and alignment with company values
Handle other operational duties and ad-hoc assignments
Engage leads throughout the conversion funnel and guide them toward becoming potential investors
Support a smooth and impactful customer journey

Requirements

What you’ll need

1–2 years of experience in Customer Experience or Customer Support
Fluency in written and spoken English and Malay
Fluency in Thai, Chinese, and other languages is a huge added advantage
Experience handling customer inquiries and operations is an added advantage
Experience in Excel and report preparation
Good critical thinking skills
Self-motivated, meticulous, and able to work independently to achieve defined targets
Persuasive with strong interpersonal skills and ability to maintain strong client relationships
Willingness to handle BAU and ad-hoc tasks
Experience in financial services or fintech industries is an advantage

Benefits

Comp & perks

Flexible paid vacations
Observed holidays by country
Day off for birthdays and work anniversaries
Flexible working arrangements
Health insurance coverage for employees and dependents
Fitness initiatives
Well-being coaching
Company laptop
Support for equipment and tools
Continuous improvement projects
Professional discretion in applying metrics and data
Opportunity to assist Managers with process, automation, and UI/UX initiatives