Funnel Leasing

General

• Serve as a strategic support advisor, partnering with key clients to architect, optimize, and govern platform integrations and Funnel product workflows.
• Align platform capabilities with client business objectives, drive adoption of existing and new product functionality, and mitigate enterprise-level operational risks.
• Lead strategic advisory engagements and operational reviews with client leadership.
• Design custom product workflows and governance models for key accounts.
• Evaluate client processes and determine strategic interventions to optimize platform ROI.
• Resolve escalated operational roadblocks affecting client retention and business continuity.
• Explain root causes in plain language and connect technical details to client business impact.
• Develop scalable operational frameworks, change management strategies, and best-practice standards.
• Diagnose complex platform integration failures and architect mitigation strategies.
• Orchestrate remediation roadmaps across Product, Engineering, and client-facing teams during critical operational crises.
• Determine when custom engineering interventions or workflow workarounds are strategically necessary.
• Author diagnostic frameworks, troubleshooting methodologies, and knowledge governance models.
• Design and oversee enablement, readiness, and technical proficiency frameworks for client operations teams.
• Author, govern, and optimize Client Operations SOPs and service escalation policies.
• Lead or collaborate on cross-functional change management initiatives and client education programs.
• Foster continuous improvement, learning, and collaboration across the company.
• Perform other duties as assigned and modified at manager’s discretion.

Client Solutions Specialist