Director, Account Management

Funnel Leasing

. Own the complete account relationship for an assigned portfolio of 15-25 existing multifamily customers, managing commercial and relationship dynamics from implementation through renewal and expansion.

Posted 11/4/2026full-timeRemote • United StatesLead💰 $100,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Account Management and Customer Success, with a strong focus on driving account expansion and managing renewals in the SaaS sector. Proficient in building relationships with C-suite executives and utilizing Salesforce for data-driven decision making.

Highest-signal resume keywords

Account ManagementCustomer SuccessSalesforce ProficiencyRelationship BuildingExpansion Pipeline Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ExpansionRenewal ManagementSales AnalyticsBusiness IntelligenceData-Driven Decision Making

Soft Skills

Excellent CommunicationPresentation SkillsInfluencing Strategic DecisionsCollaborationContinuous Improvement

Tools & Technologies

SalesforceCRM SystemsBusiness Intelligence Tools

Industry Keywords

SaaSMultifamilyReal EstateProperty ManagementPropTechSales Methodologies

About the role

Key responsibilities & impact

Own the complete account relationship for an assigned portfolio of 15-25 existing multifamily customers, managing commercial and relationship dynamics from implementation through renewal and expansion.
Establish and execute comprehensive account plans identifying business drivers, expansion opportunities, competitive threats, and renewal risks.
Lead quarterly business reviews with customer executives and stakeholders, presenting business outcomes, usage analytics, ROI impact, and strategic recommendations.
Partner with the Technical Success Manager on technical deep-dives, product demonstrations, implementation timelines, best-practice guidance, customer success initiatives, and expansion opportunities.
Identify and develop expansion pipeline through discovery conversations, customer pain-point analysis, competitive evaluation, and upsell/cross-sell opportunities.
Manage renewal cycles, including forecast accuracy, contract negotiation, renewal risk mitigation, and executive stakeholder engagement.
Build and maintain relationships with customer stakeholders from operations teams to C-suite executives.
Monitor and analyze customer health metrics, product adoption trends, support ticket volume, and account satisfaction.
Provide customer feedback, market intelligence, competitive insights, and product enhancement requests to Product, Marketing, and Leadership.
Maintain accurate account information in Salesforce, including account plans, opportunities, stakeholder maps, health scores, and expansion pipeline forecasts.
Collaborate with Implementation and Support teams to ensure smooth onboarding, rapid time-to-value, and issue resolution.
Represent Funnel Leasing at customer advisory boards, industry events, and customer user groups.
Create a culture of continuous improvement and learning.
Foster collaboration within the team and across the company.
Perform other duties as assigned and modified at manager's discretion.
Travel 20-30% for in-person QBRs, customer visits, and industry events.

Requirements

What you’ll need

Bachelor's degree in Business Administration, Communications, Marketing, or related field.
Minimum of 2-4 years of Account Management, customer success, or expansion-focused sales experience in the SaaS, software, or technology sector.
Proven track record of driving account expansion, managing renewals successfully, and growing ARR within an assigned customer portfolio.
Strong ability to build and maintain relationships with C-suite and operational stakeholders, navigate complex organizational structures, and influence strategic business decisions.
Excellent communication and presentation skills; ability to articulate business value, conduct executive meetings, and lead effective QBRs.
Proficiency with CRM systems (Salesforce preferred), sales analytics, and business intelligence tools; comfort with data-driven decision making.
Experience in multifamily, real estate, property management, or PropTech is highly preferred.
Familiarity with MEDDIC, Sandler, Challenger Sale, or similar sales methodologies is a plus.
Ability to perform all essential job functions, with or without reasonable accommodation.
Travel 20-30% for in-person QBRs, customer visits, and industry events.

Benefits

Comp & perks

Health insurance
Dental and Vision insurance
Company paid Life/AD&D
Long-term Disability insurance
Short-term Disability insurance
Term Life insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Retirement Plan - 2% company match
EAP
Remote/Hybrid Opportunities
Uncapped Discretionary Time off
Sick Leave
14 paid holidays
One time remote work stipend
Employee recognition program
Employee-led Groups (ELG’s)
Unlimited PTO
Benefits that begin on your first day of employment
Variable compensation eligibility