Client Success Manager

Fusable

. Manage a portfolio of Enterprise customer accounts throughout the post-sale lifecycle .

Posted 11/5/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Enterprise customer accounts, driving customer adoption and retention, and executing customer success plans aligned with client objectives. Proficient in utilizing customer success tools and analytics to enhance customer experience and achieve measurable business outcomes.

Highest-signal resume keywords

Customer Success ManagementSaaS Solutions SupportCommercial Auto Property & Casualty Insurance KnowledgeSalesforce ProficiencyAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success StrategiesAccount ManagementData AnalyticsRisk AssessmentProject ManagementBusiness ReviewsUser TrainingRenewal ManagementAdoption MetricsConsultative Selling

Soft Skills

Exceptional CommunicationRelationship ManagementInfluencing SkillsOrganizational SkillsProactive Problem-Solving

Tools & Technologies

SalesforceGainsightHubSpotMicrosoft Office SuiteData Services Tools

Industry Keywords

Insurance TechnologyRisk SolutionsTransportationFleet OperationsTelematicsComplianceSafety ProgramsUnderwritingCustomer SatisfactionRetention Metrics

About the role

Key responsibilities & impact

Manage a portfolio of Enterprise customer accounts throughout the post-sale lifecycle
Drive customer adoption, engagement, retention, and revenue growth
Develop and execute customer success plans aligned with client objectives, success metrics, and desired outcomes
Build trusted advisor relationships with executive sponsors, business leaders, and operational stakeholders
Conduct regular business reviews, success reviews, and strategic planning sessions demonstrating measurable value and ROI
Identify customer health, adoption, satisfaction, and renewal risks and execute mitigation strategies
Collaborate with Account Executives on up-sell, cross-sell, and account growth initiatives
Support contract renewals by demonstrating product value, adoption metrics, business impact, and customer success achievements
Lead onboarding, implementation support, user training, and ongoing enablement programs
Develop adoption strategies to increase utilization of CAB and Fusable solutions
Serve as a subject matter expert on Fusable's Risk Intelligence products, data assets, and industry applications
Identify and promote customer best practices that maximize product effectiveness and business outcomes
Capture and communicate Voice of Customer insights on product functionality, user experience, market needs, and opportunities
Collaborate with Product, Data, Marketing, and Support teams to improve customer experience and influence product strategy
Maintain account health metrics, engagement activities, renewal timelines, and success plans in Salesforce and other business systems
Monitor customer health indicators, usage trends, satisfaction scores, and retention metrics
Use customer success tools and analytics to drive data-informed decisions and engagement strategies
Achieve retention, renewal, adoption, customer satisfaction, expansion pipeline, revenue, and customer ROI objectives

Requirements

What you’ll need

5+ years of experience in Customer Success, Account Management, Insurance Technology, Risk Solutions, Data Services, or related customer-facing roles
Proven success managing strategic customer relationships and driving retention, renewals, and revenue expansion
Experience supporting SaaS, DaaS, analytics, or subscription-based solutions preferred
Strong knowledge of Commercial Auto Property & Casualty Insurance, Transportation, Risk Management, Underwriting, Safety, or related industries
Understanding of insurance profitability drivers, risk assessment, claims management, loss control, and regulatory considerations highly desirable
Familiarity with transportation data, fleet operations, telematics, compliance, safety programs, or commercial underwriting workflows is a plus
Demonstrated ability to drive measurable customer outcomes, including increased adoption, retention, satisfaction, and business value realization
Strong consultative and analytical skills
Ability to influence and build credibility with stakeholders at all organizational levels, including executive leadership
Exceptional communication, presentation, and executive-level relationship management skills
Strong business acumen and ability to translate complex data and analytics into actionable customer insights
Excellent organizational, project management, and prioritization skills
Customer-first, proactive, and solution-oriented approach
Ability to thrive in a fast-paced, collaborative environment while managing multiple priorities
Experience using Salesforce, Gainsight, HubSpot, or similar CRM and customer success platforms preferred
Proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, and Teams
Bachelor's degree in Business, Insurance, Risk Management, Marketing, Communications, or a related field; equivalent experience will be considered
Must reside in and perform work from Alabama, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Missouri, Nebraska, North Carolina, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, West Virginia, Wisconsin, or Wyoming

Benefits

Comp & perks

Medical, dental, vision, life, and disability insurance (subject to eligibility requirements and plan terms)
401(k) retirement savings plan
Paid time off (PTO)
13 company-paid holidays
Wellness-focused benefits
Physical fitness reimbursement
Professional development opportunities
Flexible work schedules
Remote-first work environment
Casual work environment
Employee discounts on travel, dining, and entertainment
Collaborative and mission-driven culture focused on innovation and customer success