Client Success Manager

Fusable

. Manage an assigned portfolio of RigDig customer accounts with responsibility for retention, growth, and overall account health .

Posted 9/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $65,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and Account Management, focusing on retention, growth, and customer engagement. Proficient in developing strategies that enhance product adoption and customer satisfaction while leveraging tools like Salesforce for tracking and analysis.

Highest-signal resume keywords

Customer Success ManagementAccount Growth StrategiesSalesforce ProficiencyCustomer Training ExperienceRetention and Revenue Objectives

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Success ManagementAccount ManagementCustomer Engagement StrategiesData AnalysisForecastingConsultative Problem-SolvingOnboarding ProgramsBusiness ReviewsRenewal PlanningCustomer Documentation

Soft Skills

Strong Communication SkillsPresentation SkillsRelationship BuildingOrganizational SkillsAttention to Detail

Tools & Technologies

SalesforceMicrosoft OfficeCustomer Success Tools

Industry Keywords

Customer RetentionRevenue GrowthUser AdoptionCustomer ValueStakeholder Engagement

About the role

Key responsibilities & impact

Manage an assigned portfolio of RigDig customer accounts with responsibility for retention, growth, and overall account health
Achieve annual retention and revenue growth targets within the assigned book of business
Develop and execute account strategies to increase customer engagement, product adoption, renewal rates, and long-term customer value
Identify opportunities to expand product utilization, increase user adoption, and introduce additional solutions
Partner with Strategic Account Executives on renewals, account expansion, and revenue growth initiatives
Maintain forecasts of renewal opportunities, account risks, and growth potential
Own the post-sale customer experience and serve as the primary point of contact for assigned customers
Build customer relationships and proactively identify and mitigate risks to satisfaction, adoption, retention, and renewal
Lead recurring customer business reviews and deliver data-driven recommendations and best practices
Monitor adoption and engagement trends and implement action plans to improve success and retention
Demonstrate customer value and ROI for renewal and expansion discussions
Establish success plans and measurable goals with customers
Lead onboarding programs and conduct consultative customer training
Keep customers informed about new capabilities, product enhancements, and industry best practices
Advocate for customer priorities with Product, Sales, Marketing, and Support teams
Capture and analyze customer feedback
Maintain accurate customer documentation in Salesforce and other business systems
Track customer health, adoption, retention, and growth metrics
Maintain account plans, customer success activities, and renewal readiness

Requirements

What you’ll need

3+ years of experience in Customer Success, Account Management, Client Services, Sales, or a related customer-facing role
Demonstrated success managing and growing customer relationships while achieving retention and revenue objectives
Experience managing a book of business and owning customer outcomes
Strong communication, presentation, and consultative problem-solving skills
Experience conducting customer training, onboarding, business reviews, or strategic account planning sessions
Ability to build relationships with stakeholders at multiple levels within customer organizations
Strong organizational skills with exceptional attention to detail and follow-through
Proficiency with Salesforce, Microsoft Office, and customer success tools
Bachelor's degree or equivalent professional experience

Benefits

Comp & perks

Medical, dental, and vision insurance
401(k)-retirement plan
Paid time off
Paid holidays
Life and disability insurance
Flexible work schedules
Generous Paid Time Off
13 Paid Company holiday observances
Remote work opportunities
Casual dress work environment
Physical fitness reimbursement
Discounts on various events, travel, and dining