Director, Sales Enablement

Fusion Connect

. Manage Sales and Customer Experience new-hire enablement and readiness activities, including role-based learning paths and onboarding workbooks .

Posted 10/14/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Sales Enablement and Customer Experience training, with strong capabilities in project management, data analysis, and cross-functional collaboration. Proficient in Salesforce reporting and advanced Microsoft Excel and PowerPoint skills to support executive-level communications and performance reporting.

Highest-signal resume keywords

Sales EnablementProject ManagementSalesforce ReportingData AnalysisCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales EnablementProject ManagementData AnalysisSalesforce ReportingMicrosoft ExcelMicrosoft PowerPointLearning Management PlatformsPerformance ReportingTraining DevelopmentCustomer Success Operations

Soft Skills

CoachingCommunicationCollaborationAnalytical SkillsAttention to Detail

Tools & Technologies

SalesforceLinkedIn LearningSharePointMicrosoft TeamsGainsight

Industry Keywords

Sales OperationsCustomer ExperienceTraining and DevelopmentBusiness AcumenRevenue Operations

About the role

Key responsibilities & impact

Manage Sales and Customer Experience new-hire enablement and readiness activities, including role-based learning paths and onboarding workbooks
Oversee Sales and Customer Experience training in partnership with Human Resources
Partner with sales leadership on onboarding cadence, check-ins, coaching, and readiness
Schedule and coordinate live system and tool training, including Salesforce, Quoting, and the Preliminary Pricing Tool
Develop and maintain product training schedules and sales training content with the Product team
Participate in product readiness and launch discussions and coordinate communications, training, documentation, and collateral updates
Create and distribute the Weekly Sales Update
Partner with Marketing, Product, and Sales Operations to maintain the Marketing Hub and sales collateral
Maintain the Sales “What to Expect” document library
Manage RFP requests, cross-functional review and approval, stakeholder deliverables, and response timelines
Oversee Sales Request Forms and customer reference requests and record customer reference activity in Salesforce
Own recurring and ad hoc Customer Experience performance reporting using Salesforce, Gainsight, surveys, Finance, and operational sources
Maintain historical Customer Experience performance information and provide trend analysis
Manage Sales and Customer Experience account assignment processes and verify approved Salesforce updates
Maintain executive reporting and presentation templates and prepare leadership-meeting materials
Manage, coach, and develop the Sales Trainer

Requirements

What you’ll need

Bachelor’s degree in business, communications, finance, analytics, information systems, or a related field preferred; equivalent relevant professional experience will be considered
A minimum of five (5) years of experience in sales enablement, sales or revenue operations, Customer Success operations, training and development, or a related function preferred
Experience supervising, coaching, and developing direct reports, including setting performance expectations, providing feedback, and managing performance
Experience managing projects and coordinating cross-functional initiatives
Experience working independently in a remote environment preferred
Ability to lead Sales and Customer Experience functional enablement initiatives, manage competing priorities, and drive execution across departments
Working knowledge of learning management platforms, such as LinkedIn Learning, and collaboration and content management tools, including SharePoint and Microsoft Teams
Advanced proficiency in Microsoft Excel, including pivot tables, formulas, data reconciliation, analysis, and charting
Advanced proficiency in Microsoft PowerPoint with demonstrated ability to create polished, executive-ready presentations
Working knowledge of Salesforce reporting and the ability to retrieve, analyze, and validate data and reports without system administration responsibility
Strong analytical skills, business acumen, and ability to translate complex data into concise reporting and communications
Strong project management, prioritization, follow-through, and attention to data and content accuracy
Excellent written and verbal communication, cross-functional collaboration, and ability to work with senior and executive leaders
Ability to manage competing deadlines independently, resolve information gaps, and handle confidential business, customer, employee, and financial information appropriately