Implementation Engineer

Fusion Connect

. Provide real-time inbound/outbound support and direction to Field Engineers, Customers, Partners, and 3rd Party Vendors for installation of Fusion’s products and services .

Posted 10/7/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in VoIP, SD-WAN, and Managed Security, with a strong ability to configure and diagnose network products. Proven analytical skills and a commitment to customer satisfaction enhance project support and solution validation.

Highest-signal resume keywords

VoIP (Hosted And Trunking)SD-WAN/MPLSNetwork Design UnderstandingC Shell ScriptingCustomer Satisfaction Commitment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service ConfigurationDevice ProvisioningProduct DiagnosticsTechnical ConsultationSolution Validation

Soft Skills

Analytical SkillsAttention To DetailOrganizational SkillsInterpersonal SkillsWritten And Verbal Communication

Tools & Technologies

MerakiVeloFortigateEdgeMarcAdtranCiscoPolycomBroadSoft

Certifications & Qualifications

Bachelor's Degree In Related FieldEquivalent Experience Or Training

Industry Keywords

Fusion Products And ServicesAccess ProductsEthernetT1DSLCableWireless Broadband

Tech Stack

Tools & technologies

CloudUnixVoIP

About the role

Key responsibilities & impact

Provide real-time inbound/outbound support and direction to Field Engineers, Customers, Partners, and 3rd Party Vendors for installation of Fusion’s products and services
Support Project Managers with technical consultations and solution validation for SD-WAN, VoIP, Cloud, Managed Security, and Wireless products
Participate in project calls to capture advanced technical requirements for service configuration and implementation project planning
Configure and diagnose Fusion-supported products and equipment, including Meraki, Velo, Fortigate, EdgeMarc, Adtran, Cisco, Polycom, and BroadSoft
Perform service and device provisioning
Assist with diagnostics and support for access products including Ethernet, T1, DSL, Cable, and Wireless broadband
Partner with Engineering to design and test solutions to problems and bugs

Requirements

What you’ll need

Working knowledge of VoIP (Hosted and Trunking), SD-WAN/MPLS, and Managed Security
Demonstrated ability to understand complex network designs
Ability to run scripts in C shell in a Unix environment
Strong analytical skill and attention to detail
Excellent organizational and interpersonal skills
Strong written and verbal communication skills
Quick learner with self-initiative and pride in end results
Superb work ethic and commitment to customer satisfaction
Flexible availability to cover shifts ranging from 7am ET to 6pm PT
Availability for on-call rotations for nights and weekends
Typically requires a Bachelor's degree in related field or equivalent experience, certifications, or training
3+ years of related experience required

Benefits

Comp & perks

Opportunities for advancement and certification
Flexible availability covering shifts from 7am ET to 6pm PT
On-call rotations for nights and weekends