Senior Manager – Order Administration

Fusion Connect

. Oversee the team handling all orders entered for Service Delivery by Sales and other applicable teams .

Posted 10/7/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive operations experience in telecommunications, with a strong focus on team leadership, customer service, and cross-functional collaboration. Proven ability to analyze processes, implement improvements, and deliver measurable results while maintaining high service levels.

Highest-signal resume keywords

Operations ManagementTelecommunications ExperienceTeam LeadershipCustomer Service ExcellenceAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingPipeline ManagementReport CreationData AnalysisProject Management

Soft Skills

Negotiation SkillsDecision-Making SkillsInterpersonal SkillsOrganizational SkillsTime Management Skills

Tools & Technologies

SalesforceMicrosoft OutlookMicrosoft ExcelMicrosoft WordMicrosoft PowerPoint

Industry Keywords

Service DeliveryCustomer ExperienceCross-Functional CollaborationComplianceTelecommunications

About the role

Key responsibilities & impact

Oversee the team handling all orders entered for Service Delivery by Sales and other applicable teams
Build relationships with Sales, Customer Experience, Service Delivery and Operations teams while maintaining high customer service
Lead processing of new orders closed-won by Sales, including scrubbing opportunities for accuracy, welcoming customers and securing installation documentation
Ensure orders are ready for submission before sending them to the project manager
Allocate team work and manage the pipeline daily for accurate and timely solution delivery
Create, enhance and implement reports for Sales and Service Delivery order and pipeline management
Ensure Fusion intervals are met for timely customer installations
Manage day-to-day team operations, including tasks, attendance, compliance, attrition and outages
Suggest improvements to interdepartmental relationships and processes
Collaborate with cross-functional teams to improve customer service
Provide support for departmental projects
Identify internal and external service needs, develop solutions and implement them
Empower individuals and maintain service levels and delivery goals
Develop and maintain positive working relationships with internal teams and other stakeholders

Requirements

What you’ll need

Ten (10) or more years of operations experience in a telecommunications environment
Strong computer skills including Outlook, Excel, Word, PowerPoint and Sales Force
Bachelor's degree in Business, Management or a related field preferred
Proven ability to deliver measurable results
Ability to influence across organizational boundaries
Strong negotiation and decision-making skills
Strong analytical, problem-solving, decision-making and leadership skills
Ability to work under minimal direction and use independent judgment
Outstanding written and verbal communication skills
Solid technical, industry and business knowledge
Tact and good interpersonal skills
Organizational and time management skills
Self-starter able to work in a fast-paced, continually changing environment