Customer Success Manager

FusionAuth

. Own a portfolio of accounts across the full FusionAuth customer lifecycle .

Posted 9/17/2026full-timeRemote • Colorado • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Account Management, focusing on customer retention and growth through data-driven engagement strategies and effective communication with stakeholders. Proficient in managing customer relationships and navigating complex commercial conversations to drive account expansion.

Highest-signal resume keywords

Customer Success ManagementAccount Growth StrategiesCRM ProficiencyData-Driven Problem SolvingTechnical Aptitude

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer RetentionAccount ManagementData AnalysisBusiness ReviewsForecasting

Soft Skills

Strong Attention to DetailOrganizational SkillsPresentation SkillsGrowth MindsetOpenness to Feedback

Tools & Technologies

SalesforceGongCRM Platforms

Industry Keywords

B2B OrganizationCustomer EngagementCustomer AdvocacyOnboardingRenewal Management

About the role

Key responsibilities & impact

Own a portfolio of accounts across the full FusionAuth customer lifecycle
Monitor adoption metrics, address risks, and deliver personalized customer engagement
Manage renewals from process start through closure
Identify expansion opportunities and partner with sales and marketing to execute growth
Build customer advocacy through case studies, referrals, and best practices
Maintain accurate renewal and expansion forecasts and current CRM records
Define data-driven engagement strategies aligned with FusionAuth and customer objectives
Partner with customers on adoption strategies and conduct business reviews tied to outcomes
Represent customer objectives and feedback internally to the product team
Communicate FusionAuth’s roadmap and strategy to customers
Partner with support, sales, and product to ensure a cohesive experience from onboarding through renewal

Requirements

What you’ll need

3+ years of experience in Customer Success, Account Management, Sales, or related roles in a B2B organization, including ownership of customer retention and growth goals
Familiarity with CRM and CS platforms such as Salesforce, Gong, or similar tools
Strong technical aptitude and ability to explain complex technology concepts
Ability to partner with customers on adoption and solution strategies
Comfortable presenting to developers and executives
Data-driven problem-solving ability, including identifying portfolio patterns and prioritizing customer risks and opportunities
Proven ability to grow accounts and navigate commercial conversations through close
Highly organized and self-directed, with strong attention to detail and follow-through
Growth mindset and openness to feedback
Must be authorized to work for any employer in the U.S.; visa sponsorship unavailable

Benefits

Comp & perks

Comprehensive health insurance including medical, dental, and vision coverage, with the company covering the majority of medical premiums
Fully employer-paid High Deductible Health Plan (HDHP) option paired with a Health Savings Account (HSA), including employer contributions
Basic life insurance and short- and long-term disability coverage fully paid by the company
Voluntary life insurance options
Healthcare and Dependent Care Flexible Spending Accounts (FSAs)
401(k) plan with company match
Generous paid time off (PTO) and paid company holidays
Employee Assistance Program (EAP) offering confidential counseling and support services
Professional growth and development opportunities
Eligibility for performance-based bonuses or variable compensation tied to individual, team, or company results
Reimbursement of reasonable travel and lodging expenses associated with onsite interviews