FusionAuth

Customer Success Manager

• Own a portfolio of accounts across the full FusionAuth customer lifecycle
• Monitor adoption metrics, address risks, and deliver personalized customer engagement
• Manage renewals from process start through closure
• Identify expansion opportunities and partner with sales and marketing to execute growth
• Build customer advocacy through case studies, referrals, and best practices
• Maintain accurate renewal and expansion forecasts and current CRM records
• Define data-driven engagement strategies aligned with FusionAuth and customer objectives
• Partner with customers on adoption strategies and conduct business reviews tied to outcomes
• Represent customer objectives and feedback internally to the product team
• Communicate FusionAuth’s roadmap and strategy to customers
• Partner with support, sales, and product to ensure a cohesive experience from onboarding through renewal

Performance Marketing

• Own and scale FusionAuth's demand generation channels across search, social, and display
• Manage the full Google Ads account, including Search, Display, DSA, RLSA, and Performance Max campaigns
• Optimize keyword strategies, bidding, audience segmentation, CPA, and conversion volume
• Own paid social campaigns across LinkedIn, Reddit, Twitter/X, and programmatic display
• Build and execute mid-funnel campaigns using ABM lists, intent-based targeting, and retargeting
• Own end-to-end conversion tracking across paid channels from GA4 through Salesforce pipeline attribution
• Rebuild CAPI and retargeting infrastructure where needed
• Manage content syndication partners and vendor relationships, including budgets, performance QA, lead delivery, partner evaluation, and renewals
• Manage the full webinar lifecycle, including topics, speakers, platform configuration, Marketo sequences, promotion, and post-event nurture
• Run at least 3 webinars per quarter with agreed MQL targets
• Manage the newsletter sponsorship roster and optimize placements, creative, targeting, cost-per-lead, and MQL generation
• Maintain FusionAuth's presence on key review sites and run quarterly review-generation campaigns
• Run A/B tests on badge placement across landing pages
• Co-manage the marketing project management workspace and provide weekly project health updates to the Director
• Flag blockers and resource gaps proactively
• Build and maintain campaign performance dashboards and own funnel reporting from ad platform through Salesforce pipeline and closed-won attribution
• Deliver weekly and monthly channel performance reports
• Own Marketo email database health, including list hygiene, suppression management, deliverability monitoring, nurture execution, re-engagement sequences, and transactional email QA
• Report to the Senior Director, Demand Generation

Performance Marketer

• Own and scale FusionAuth’s demand-generation channels
• Run and optimize Google Ads Search, Display, DSA, RLSA, and Performance Max campaigns
• Own paid social campaigns across LinkedIn, Reddit, Twitter/X, and programmatic display
• Build and execute mid-funnel campaigns using ABM lists, intent-based targeting, and retargeting
• Own end-to-end conversion tracking across paid channels from GA4 through Salesforce pipeline attribution
• Rebuild CAPI and retargeting infrastructure where needed
• Manage content syndication partners, vendor relationships, budgets, asset mix, performance QA, lead delivery, evaluations, and renewals
• Own the full webinar lifecycle, including topic sourcing, speaker coordination, platform configuration, Marketo sequences, promotion, and post-event nurture
• Deliver 3+ webinars per quarter with agreed MQL targets
• Manage the newsletter sponsorship roster and optimize placements, creative, targeting, and MQL generation
• Maintain FusionAuth’s presence on key review sites and run quarterly review-generation campaigns and landing-page A/B tests
• Co-manage the marketing project-management workspace and provide weekly project health updates to the Director
• Build and maintain campaign performance dashboards and end-to-end funnel reporting through closed-won attribution
• Deliver weekly and monthly channel performance reports
• Own Marketo email database health, including list hygiene, suppression management, deliverability monitoring, nurture tracks, re-engagement sequences, and transactional email QA
• Report to the Senior Director, Demand Generation