Delivery Account Lead

Futures For All

. Respond to enquiries from schools and students about application portal registration and troubleshooting .

Posted 10/14/2026full-timeRemote • United KingdomSenior💰 £30,205 - £32,692 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing virtual and in-person events, providing technical support, and engaging stakeholders effectively. Proficient in content creation and maintaining accurate records while ensuring compliance with safeguarding processes.

Highest-signal resume keywords

Event HostingContent CreationTechnical SupportStakeholder ManagementCRM Software Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ManagementReport GenerationEvent PlanningSafeguarding ProceduresMicrosoft OfficeSalesforceGoogle Classrooms

Soft Skills

Customer ServiceOrganizational SkillsCommunication SkillsRelationship BuildingFlexibility

Tools & Technologies

CRM SoftwareMicrosoft PackagesVirtual Event Platforms

Certifications & Qualifications

DBS Check

Industry Keywords

Education CharitiesProgramme SupportYoung People Engagement

About the role

Key responsibilities & impact

Respond to enquiries from schools and students about application portal registration and troubleshooting
Support technical delivery using in-house software and external partner software
Engage and manage stakeholders to deliver virtual activities
Host virtual and in-person work experience activities and talks
Support clients and schools with attendance lists and safeguarding
Provide technical hosting support for virtual activities
Create and develop content and structure for virtual activities and work placements
Provide end-to-end technical support for partners, schools, and students
Input new data, maintain records, and generate reports
Create bespoke impact reports for programmes
Manage stakeholder queries by email and telephone
Attend client, school, and charity meetings; report evaluation materials and schedule meetings
Provide briefings for teachers, delivery partners, staff, and volunteers
Ensure schools receive physical merchandise and online materials before sessions
Monitor student and employer volunteer registrations and ensure paperwork is complete
Arrange schools' Data Sharing Agreements
Ensure safeguarding processes are followed and client staff understand procedures
Purchase and deliver programme prizes and merchandise to schools
Plan in-person and virtual events, including agendas and logistics
Support delivery of charity programmes

Requirements

What you’ll need

Experience of hosting virtual and in-person events for young people
Experience in creating and writing content for events
Experience in a similar delivery-focused role within a small, fast-paced organisation
Experience using Microsoft packages, including Outlook
Experience using CRM software
Good customer service skills
Excellent organisation skills and ability to learn quickly
Flexibility and willingness to support team tasks
Ability to clearly communicate with students
Confidence building and maintaining relationships with multiple stakeholders
Ability to organise workload and drive work forward independently
Appointees are subject to a DBS check
Must have the right to work in the UK
Desirable: Experience of developing and delivering content to young people
Desirable: Experience of working in programme support in education charities
Desirable: Experience of using Salesforce
Desirable: Experience of supporting young people via charity programmes
Desirable: Experience of using Google Classrooms

Benefits

Comp & perks

25 days annual leave plus bank holidays
Morning of your birthday off
£500 a year professional development fund
Option to purchase additional annual leave yearly
'Winter shutdown' gifted so no need to use annual leave between Christmas and New Year's Eve
Early bank holiday finish at 3:30pm on the Friday before bank holidays
22.2 hours of volunteering days each year
Home office set up support
Enhanced sick pay
Enhanced family friendly leave
Employee Assistance Programme