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Senior Product Manager, Payments
FuturHealth. Own the payments product roadmap for checkout, subscription billing, upsell/downsell flows, and payment method expansion .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in payments product management, focusing on checkout and subscription billing optimization, while leveraging strong analytical skills to drive conversion and revenue metrics. Proficient in managing relationships with payment processors and utilizing data-driven insights for product improvements.
Highest-signal resume keywords
Payments Product ManagementCheckout OptimizationChargeback ManagementData Analysis and Dashboard BuildingPayment Processor Integration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product Roadmap DevelopmentA/B TestingPayment Method EvaluationAuthorization Flow UnderstandingOperational Runbook MaintenanceVendor SLA ManagementFraud PreventionExperimentation PlatformsMulti-Processor Routing StrategiesBilling Policy Improvement
Soft Skills
Clear CommunicationCollaboration with Cross-Functional TeamsProblem-SolvingAnalytical ThinkingEscalation Resolution
Tools & Technologies
LookerBigQueryGr4vyPostHogOptimizelyBrazeSpreedly
Industry Keywords
Subscription-Based DTCTelehealthRisk OperationsComplianceBilling Events
Tech Stack
Tools & technologiesBigQuery
About the role
Key responsibilities & impact- Own the payments product roadmap for checkout, subscription billing, upsell/downsell flows, and payment method expansion
- Define and track checkout conversion, rebill authorization rate, chargeback ratio, and average order value metrics
- Design and run A/B experiments on checkout and billing flows; interpret results and make ship/kill decisions
- Write product specifications, coordinate execution with engineering and design, and manage QA and launches
- Evaluate and recommend payment methods, processors, and billing models
- Own relationships with Gr4vy, downstream processors, BNPL, and alternative payment partners
- Manage processor onboarding, MID warmup, and volume migration across acquiring banks
- Monitor transaction success rates, rebill health, and chargeback ratios; identify trends and drive fixes
- Own chargeback and dispute management, including root-cause investigation, responses, and preventative measures
- Resolve complex billing escalations with CX, engineering, finance, and compliance
- Maintain and improve operational runbooks, billing policies, and escalation procedures
- Build and maintain Looker and BigQuery dashboards and reports
- Partner with data on attribution, funnel analysis, and revenue reporting
- Deliver a weekly payments update covering metrics, shipping activity, and upcoming priorities
- Report to the Head of Product and collaborate daily with engineering, data, growth, and CX
Requirements
What you’ll need- 5+ years in product management within payments, billing, or checkout
- Track record of integrating AI-powered tools, including coding assistants, agentic workflows, and LLM-driven analysis, into day-to-day product work
- Experience at a subscription-based DTC company or startup with founder interactions, especially in health, wellness, or telehealth
- Direct experience working with payment processors, acquirers, or orchestration platforms
- Understanding of authorization flows, settlement, and transaction failures
- Proven ability to ship product improvements that moved conversion or revenue metrics, supported by data
- Familiarity with payment orchestration platforms such as Gr4vy, Spreedly, or similar
- Familiarity with multi-processor routing strategies
- Experience owning chargebacks, vendor SLAs, and processor performance
- Strong analytical skills, including dashboard building and proactive data interrogation
- Clear, concise communication skills; ability to write specifications, run standups, and present to leadership
- Experience with experimentation platforms such as PostHog, Optimizely, or similar (preferred)
- Background in a lean product-engineering organization where PMs carry operational load (preferred)
- Exposure to fraud prevention, risk operations, or compliance in a regulated commerce environment (preferred)
- Familiarity with Braze or similar platforms for transactional and lifecycle communications tied to billing events (preferred)
Benefits
Comp & perks- Fully remote work policy
- Unlimited Paid Time Off (PTO)
- 13 Company Holidays
- Floating Holiday flexibility
- Paid Parental Leave (US Only)
- Health, Dental, Vision Insurance, and Retirement (401k) (US Only)
- Employee Assistance Program (EAP) (US Only)
- Health Savings Account (HSA) (US Only)
- Flexible Spending Account (FSA) (US Only)
- SmartSpend discounts
- SoFi financial tools
- One Medical care
- Rightway healthcare navigation
- Pet Insurance
- Commuter Benefits (State Specific)
- New hire swag
- Company equipment (laptop, software)
- Opportunities to make a tangible impact
- Authentic startup exposure
- Culture built on autonomy, accountability, and results-driven success