FUTURO

Customer Success Manager

• Plan and implement CRM strategies by developing customer engagement journeys, communication workflows, and segmented campaigns aligned with business objectives
• Manage and enhance digital communication channels, such as WhatsApp Business, email, and SMS, with the goal of improving customer experience and engagement
• Develop segmentation and personalization strategies using behavioral, transactional, and customer profile data to increase conversion, retention, and loyalty
• Monitor and analyze performance indicators for CRM initiatives, proposing improvements and conducting tests to optimize results
• Partner with Marketing, Sales, Product, Technology, Data, and Customer Service teams to identify opportunities for automation and the advancement of customer engagement strategies
• Ensure CRM operations governance, maintaining channel quality, compliance with internal policies, and adherence to regulations applicable to the financial services market

Explore Senior CRM Analyst at FUTURO. Review requirements and application details.

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Senior CRM Analyst