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Bilingual Client Relationship Manager
Futurpreneur. Assist young entrepreneurs with creating and developing successful applications for Futurpreneur programs and services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong financial analysis skills and customer service expertise while effectively communicating with diverse audiences. Capable of managing multiple priorities in a dynamic environment and aligning with organizational goals.
Highest-signal resume keywords
Financial AnalysisBilingualism in French and EnglishCustomer Service ExperienceOrganizational SkillsConflict Resolution
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Clear CommunicationProactive MindsetCollaborative Team PlayerAttention to DetailAdaptability
Industry Keywords
Business AdministrationClient SupportBankingApplication ReviewProgram EligibilityCash Flow AnalysisLoan AgreementsComplianceEntrepreneur SupportFuturpreneur Programs
About the role
Key responsibilities & impact- Assist young entrepreneurs with creating and developing successful applications for Futurpreneur programs and services
- Review applications, business plans, and cash flows to determine program eligibility and business viability
- Communicate eligibility issues and provide feedback and coaching to improve applications
- Analyze credit reports and determine funding limits
- Communicate credit issues and refer entrepreneurs to credit-improvement supports
- Compile and evaluate additional documentation for complete applications
- Summarize pertinent information affecting adjudication reviews
- Predict likely disbursement months or dates based on workflow and applicant quality
- Answer application-related questions from partners
- Review partner-submitted applications using the Business Risk Predictor and Futurpreneur requirements
- Help partners and applicants understand submission requirements, documents, and timelines
- Support training of partners on program details and quality applications
- Submit completed applications to National Adjudication
- Prepare and communicate program acceptance and outstanding conditions for disbursement
- Collect and evaluate conditional documents
- Send mentor-matching requests to the mentoring specialist’s team
- Prepare, sign, and submit loan agreements, promissory notes, and other legal documents
- Communicate with compliance, applicants, and mentors to ensure loans are disbursed
- Work with adjudication, entrepreneur-in-residence, loans, compliance, and business development teams
- Perform other duties as assigned
Requirements
What you’ll need- Relevant experience may include education with a focus on Business Administration/Finance or equivalent hands-on career experience
- 2–3 years of experience in a client support/client relation, financial/economic or banking role
- Bilingualism in French and English, spoken and written, is required
- Strong customer service experience
- Strong expertise in financial analysis
- Exemplary skills in achieving organizational goals
- Proactive approach to conflict resolution
- Excellent attention to detail
- Clear and confident communicator, skilled at engaging and connecting with diverse audiences
- Collaborative and adaptable team player with a proactive, solutions-focused mindset
- Strong organizational skills and ability to balance multiple priorities effectively in a dynamic hybrid work environment
- Curiosity and a growth mindset, embracing and championing change
- Alignment with Futurpreneur’s values and commitment to its mission and purpose
Benefits
Comp & perks- Fair base salary
- Discretionary bonus
- Extensive health and dental benefits
- Flexible work environment
- Hybrid work model with flexible hours
- Work-from-abroad policy
- Paid vacation
- Personal days
- Summer hours
- End-of-December office closure
- Health spending account
- Mental wellness support
- RRSP matching program
- Learning allowance
- Coaching program
- Access to an e-learning platform