Customer Success Manager

Fuze Health

. Manage complex enterprise relationships as a trusted executive partner .

Posted 10/16/2026full-timeRemote • United StatesMid-LevelSenior💰 $108,800 - $136,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex healthcare client relationships, leading quality improvement initiatives, and executing strategic operational processes. Proficient in HEDIS and STAR program management, with strong analytical skills to drive data-informed decision-making.

Highest-signal resume keywords

Healthcare Operations ManagementHEDIS Program LeadershipCustomer Success StrategyData Analysis ProficiencyCross-Functional Team Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HEDIS ManagementSTAR Program ManagementPopulation Health ManagementQuality Improvement ProgramsData AnalysisOperational Process DevelopmentKPI Dashboard CreationROI ModelingContract ManagementAutomation Identification

Soft Skills

Superb CommunicationInterpersonal SkillsStrategic ThinkingCustomer-Centric ApproachAnalytical Mindset

Industry Keywords

HealthcareCMSNCQAQuality MeasuresClient ManagementEnterprise AccountsMember Outreach CampaignsCare Gap ClosureSLA ManagementClinical Quality

About the role

Key responsibilities & impact

Manage complex enterprise relationships as a trusted executive partner
Serve as primary point of contact for key decision-makers, inquiries, and escalations
Oversee customer lifecycle from strategic onboarding through retention
Provide technical support, resolve issues, and ensure product functionality meets specifications
Represent customer feedback to Product and Engineering teams
Lead consultative account management across Operations, Legal, and Product/Engineering
Identify and secure upsell and cross-sell opportunities
Track and report recurring revenue, margins, satisfaction scores, account risks, and escalations
Lead quality improvement initiatives focused on closing care gaps and improving member engagement
Develop and execute gap closure plans and annual quality objectives
Lead cross-functional teams to deliver measurable outcomes
Design member outreach campaigns and manage HEDIS and STAR workflows
Establish repeatable playbooks for changing CMS/NCQA requirements
Build KPI dashboards and executive reports
Monitor performance trends and provide quarterly recommendations
Serve as executive liaison and present quality results to senior client leadership
Support business development and solution design
Develop scalable operational processes and identify automation opportunities
Develop business cases and ROI models
Manage program budgets and vendor relationships

Requirements

What you’ll need

Bachelor's degree required
5+ years of experience in Healthcare Operations or Customer Success, preferably within digital healthcare or pharmacy
3+ years leading HEDIS, STARS, population health, or quality improvement programs
Proven success in complex healthcare client management, including confident management of relationships with C-suite executives
Deep understanding of NCQA and CMS quality measures
Strong technical expertise or aptitude for understanding and troubleshooting complex systems and applications
Superb communication and interpersonal skills with senior client leadership and other high-stakes stakeholders
Strategic thinker with a customer-centric approach
Strong analytical mindset with proficiency in data analysis and problem-solving
Experience leading cross-functional teams in a matrixed environment
Ability to manage multiple high-priority enterprise accounts and competing interests
Direct experience closing HEDIS or STAR care gaps at scale (population health management)
Experience designing or running member outreach campaigns (call center, SMS, digital, or mail-based)
Experience managing contract renewals, SLAs, or escalations with enterprise health plan or employer clients
Familiarity with quality measure lifecycle management
Experience navigating both the clinical/quality side and the commercial/account side of a healthcare business
Must be authorized to work for any employer in the U.S.; no visa sponsorship or transfer available

Benefits

Comp & perks

Dental insurance
Vision insurance
Multiple group medical plans
401(k) retirement savings plan
Group life insurance
Accidental death and dismemberment (AD&D) insurance
Flexible spending account (FSA)
Health savings account (HSA)
Commuter benefits
Employer-paid short-term disability (STD) insurance
Employer-paid long-term disability (LTD) insurance
Supplemental spouse life insurance
Legal insurance
Employee assistance program
Home health testing kits
Fertility medication discount program
Flexible vacation time
Accrued paid sick time
10 paid holidays
2 floating holidays for full time non-exempt employees
8 weeks of paid parental leave for eligible employees
Additional paid weeks for the birthing parent
4 weeks paid caregiver leave
Lifestyle Spending Account allowance each month