Manager, Contact Center – Clinical Operations

Fuze Health

. Own Contact Center and Clinical Operations workflow .

Posted 10/15/2026full-timeRemote • United StatesJuniorMid-Level💰 $122,000 - $158,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing pharmacy operations, ensuring compliance with regulatory standards, and leading high-performing teams. Proficient in creating and implementing workflows that enhance efficiency and patient experience while maintaining quality metrics.

Highest-signal resume keywords

Pharmacy Compliance ManagementWorkflow ImplementationTeam LeadershipData Analysis Using ExcelContinuous Improvement Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workflow CreationRegulatory ComplianceData-Based Decision MakingPharmacy Operations ManagementLean MethodologiesKaizen MethodologiesAnalytical ToolsPrescription ProcessingQuality Performance MetricsStaffing and Scheduling

Soft Skills

MentoringCoachingEffective CommunicationProblem SolvingTeam Development

Tools & Technologies

ExcelTableauLooker

Certifications & Qualifications

Licensed Pharmacist (RPh)Graduate of an Accredited School of Pharmacy

Industry Keywords

Contact Center OperationsClinical OperationsPatient SafetyRegulatory AuthoritiesState Boards of PharmacyDrug Enforcement AgencyThird-Party Payor RulesAccreditation RequirementsContinuous Improvement CulturePharmacy Regulations

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Own Contact Center and Clinical Operations workflow
Ensure efficiency, service levels, and quality metrics for prescription processing are met
Supervise and mentor a diverse team to enhance quality and patient experience
Recruit, onboard, develop, evaluate, coach, and manage disciplinary actions for team members
Create, implement, and enforce workflows for partnerships, product launches, and regulatory/accreditation requirements
Maintain pharmacy compliance, develop policies, manage suspicious patient/provider cases, and represent the company before Boards of Pharmacy
Triage and resolve day-to-day escalations
Manage staffing, scheduling, and workflows
Ensure patient safety and clinical excellence through quality performance metrics
Oversee deployment, training, and standardization of company policies and procedures
Establish a continuous improvement culture
Obtain out-of-state licensure to support business continuity and growth
Ensure compliance with local, state, and federal pharmacy regulations, third-party payor rules, and Alto policies and procedures
Perform manager-on-duty and designated on-call responsibilities
Ensure the pharmacy remains in good standing with applicable regulatory bodies
Partner with Recruiting and HR to attract, hire, develop, performance-manage, and retain pharmacists
Identify and evaluate high-performing and high-potential candidates

Requirements

What you’ll need

Previous experience creating, implementing and enforcing new workflows for partnerships, product launches, and regulatory/accreditation requirements
Previous experience as an Operational Manager or leader of a large mail order/clinical operation
Expertise establishing and improving complex workflows within a complex operation
2+ years leading a high-performing pharmacy operation and managing workflows
Expertise maintaining pharmacy compliance and interacting with regulatory authorities such as the State Boards of Pharmacy and the Drug Enforcement Agency
Experience making data-based decisions using analytical tools such as Excel, Tableau, or Looker
2+ years experience leading a team of Pharmacists and Technicians as a Pharmacist-in-Charge or related experience
Experience using lean, Kaizen, or similar continuous improvement methodologies
Experience leading high performing teams remotely
Graduate of an accredited school of pharmacy
Licensed Pharmacist (RPh) in good standing with the State Board of Pharmacy in the state where the pharmacy site is located and in good standing for applicable non-resident licenses
Authorization to work for any employer in the U.S.
Ability to work at a computer terminal for extended periods and perform required physical activities, including lifting, carrying, pushing, pulling, and moving objects up to 20 pounds
Ability to effectively communicate verbally, discern auditory information, and visually perceive details

Benefits

Comp & perks

Reasonable accommodation for qualified individuals with disabilities
No travel required
Benefits available through the Fuze Health Benefits Site