Manager, Operations Enablement, Capabilities

Fuze Health

. Deliver and manage process and digital pharmacy solutions to improve accessibility, operational efficiency, and customer engagement .

Posted 10/9/2026full-timeRemote • United StatesSeniorLead💰 $102,400 - $128,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing operations and digital pharmacy solutions, focusing on process optimization, team leadership, and compliance within the healthcare sector. Proficient in utilizing continuous improvement methodologies to enhance operational efficiency and customer engagement.

Highest-signal resume keywords

Operations ManagementContinuous Improvement (Lean/Six Sigma)Salesforce CRM OptimizationAnalytical SkillsTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process OptimizationProject ManagementKPI ManagementWorkflow AutomationData Analysis

Soft Skills

Excellent CommunicationProblem-SolvingTeam BuildingInfluencing SkillsChange Management

Tools & Technologies

SalesforceCRM TechnologyContact Center TechnologyDashboardsMobile Apps

Industry Keywords

HealthcareDigital PharmacyOperational EfficiencyCustomer EngagementCompliance

About the role

Key responsibilities & impact

Deliver and manage process and digital pharmacy solutions to improve accessibility, operational efficiency, and customer engagement
Define, develop, standardize, and optimize processes and supporting technology across operations, clinical, product management, technology, and customer-facing teams
Understand, document, and translate complex business needs and technical requirements
Manage projects, resource allocation, and deliverables using continuous improvement methodology
Identify and facilitate workforce change management for new processes and technology enhancements
Monitor industry trends, competitor activities, and new technologies to identify opportunities
Analyze customer feedback, operational performance metrics, and data insights to improve user experience, satisfaction, operational efficiency, and turnaround time
Build and optimize workflows, automation, dashboards, and reporting
Guide and direct enhancements and administration of pharmacy technology, including mobile apps, web portals, and chatbots
Align team tasks with broader company goals and communicate transparently
Lead and develop an engaged team through leadership, guidance, feedback, development opportunities, and performance management
Delegate tasks based on team member strengths and workloads and remove roadblocks
Foster team spirit, improve team culture, and increase employee engagement
Ensure compliance while optimizing operations for future company growth

Requirements

What you’ll need

7+ years in operations management, preferably in healthcare or digital pharmacy
3+ years of experience managing a team
Proven leadership in continuous improvement (Lean/Six Sigma) methodologies, training, and deployment
Strong technical background in Salesforce, CRM optimization, and contact center technology
Strong analytical skills and ability to create and manage KPIs and dashboards
Excellent communication skills with the ability to influence cross-functional teams (IT, Product, Compliance)
Demonstrated problem-solving ability to turn complex operational challenges into actionable project plans
Must reside in one of the specified U.S. states
Must be authorized to work for any employer in the U.S.
Ability to work at a computer terminal with monitor, keyboard, and mouse for extended periods
Ability to stoop, bend, reach, make frequent repetitive motions, and lift, carry, push, pull, and move light objects up to 20 pounds
Ability to communicate verbally, discern auditory information, and visually perceive details

Benefits

Comp & perks

Dental, vision, and multiple group medical plans
401(k) retirement savings plan
Group life insurance
Accidental death and dismemberment (AD&D) insurance
Flexible spending account (FSA) and health savings account (HSA)
Commuter benefits
Employer-paid short-term (STD) and long-term disability (LTD) insurance
Supplemental spouse life insurance
Legal insurance
Employee assistance program
Home health testing kits
Fertility medication discount program
Flexible vacation time
Accrued paid sick time
10 paid holidays
2 floating holidays for full-time non-exempt employees
Eight weeks of paid parental leave for eligible employees
Additional paid weeks for the birthing parent
4 weeks paid caregiver leave
Lifestyle Spending Account allowance each month