Senior Manager, Contact Center, Clinical Operations

Fuze Health

. Own the strategic and operational performance of Care Operations across Processing, Call Center, Specialty, Enterprise Partnerships, and other domains .

Posted 10/13/2026full-timeRemote • United StatesSenior💰 $144,250 - $180,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in pharmacy operations leadership, regulatory compliance, and strategic performance management. Proven ability to lead teams, drive operational efficiency, and ensure adherence to pharmacy regulations and quality standards.

Highest-signal resume keywords

Licensed Pharmacist (RPh)Pharmacy Operations LeadershipRegulatory ComplianceData-Based Decision MakingTeam Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Pharmacy ComplianceOperational Performance ManagementPolicy DevelopmentBudget PlanningQuality-Performance MetricsPatient-Safety StandardsData Analysis (Excel, Tableau, Looker)Staffing StrategyWorkflow ImprovementAccreditation Compliance

Soft Skills

Effective CommunicationCoaching and DevelopmentProblem SolvingLeadershipEmployee Engagement

Certifications & Qualifications

Licensed Pharmacist (RPh)Non Resident Licenses

Industry Keywords

Pharmacy OperationsState Board of PharmacyDEA ComplianceMail Order PharmacyClinical PharmacyFederal and State RegulationsPatient ExperienceService-Level TargetsCross-Domain InitiativesEscalation Pathways

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Own the strategic and operational performance of Care Operations across Processing, Call Center, Specialty, Enterprise Partnerships, and other domains
Translate business plans and goals into tactical action, incorporating resources, costs, and forecasts
Ensure efficiency, service-level, quality, patient-experience, employee-engagement, compliance, and business-metric targets are met
Lead, coach, and develop Supervisors and Project Coordinators
Set hiring, performance-management, development, and succession-planning strategies with Recruiting and HR
Design and drive operational roadmaps for partnerships, product launches, and cross-domain initiatives
Orchestrate rollout, staffing, and training needs across relevant groups
Oversee workflow, policy, and systems improvements
Own regulatory and accreditation compliance, including policy development, licensure, good standing, escalated cases, and Board of Pharmacy representation
Ensure adherence to federal, state, and local pharmacy regulations, payor contracts, and company policy
Own escalation pathways for complex or high-risk operational issues and serve as the final internal escalation point
Own staffing strategy, budget, and capacity planning across domains
Drive quality-performance metrics and patient-safety standards
Lead policy and procedure standardization, governance, and continuous improvement across all domains

Requirements

What you’ll need

Graduate of an accredited school of pharmacy
Licensed Pharmacist (RPh) in good standing with the State Board of Pharmacy in at least one state of operation
Willingness to obtain additional Non Resident Licenses as dictated by business strategy
3+ years of progressive pharmacy operations leadership experience
Experience managing a team of Supervisors, Project Coordinators, or similar leads
Proven track record leading a large or complex mail order/clinical pharmacy operation
Expertise maintaining pharmacy compliance and interacting with State Boards of Pharmacy and the DEA
Experience making data-based decisions using Excel, Tableau, or Looker
Ability to work at a computer terminal with monitor, keyboard, and mouse for extended periods
Ability to stoop, bend, reach, and perform frequent repetitive motions
Ability to lift, carry, push, pull, and move objects up to 20 pounds
Ability to effectively communicate verbally, discern auditory information, and visually perceive details
Must be authorized to work for any employer in the U.S.; visa sponsorship is not available

Benefits

Comp & perks

Reasonable accommodation for qualified individuals with disabilities
Travel required up to 5% of the time