Supervisor, Contact Center – Clinical Operations

Fuze Health

. Develop, implement, and manage pharmacy programs aligned with partner, organizational, and regulatory goals .

Posted 10/14/2026full-timeRemote • United StatesMid-LevelSenior💰 $128,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing and managing pharmacy programs while ensuring compliance with regulatory standards. Proven ability to lead and mentor pharmacy staff, implement process improvements, and deliver exceptional customer service.

Highest-signal resume keywords

PharmD DegreeActive Pharmacist LicenseLeadership ExperienceProcess Improvement MethodologiesProject Management Tools

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Pharmacy Program DevelopmentPerformance ManagementDefect TrackingQuality MonitoringData Analysis

Soft Skills

Effective CommunicationMentoringCollaborationProblem Solving

Tools & Technologies

G-SuiteJIRALooker

Certifications & Qualifications

Multi-State Licensure

Industry Keywords

Pharmacy RegulationsPatient SafetyWorkflow ManagementCustomer ServicePartnership Management

About the role

Key responsibilities & impact

Develop, implement, and manage pharmacy programs aligned with partner, organizational, and regulatory goals
Supervise daily execution of pharmacy programs, including workflows, performance management, staff scheduling, defect tracking, and reconciliation
Participate in a quarterly supervisor rotation covering Care and Hub Operations
Ensure adherence to local, state, and federal regulations and company policies
Lead, mentor, and develop pharmacists and/or technicians
Develop success rubrics and monitoring programs to maintain quality and patient safety
Identify and implement process improvements to enhance efficiency and reduce defects
Collaborate with internal teams and external partner points of contact
Resolve escalated issues related to pharmacy programs and patient care
Support routine touchpoints with external partners
Deliver customer service via phone, text, chat, and email
Drive program roadmaps, track milestones, measure success, and manage stakeholders

Requirements

What you’ll need

4+ years experience working in a high volume pharmacy
2+ years of experience in a supervisory or leadership role
Doctor of Pharmacy (PharmD) degree from an accredited school of pharmacy
Active pharmacist license in good standing in the United States
Applicants must be authorized to work for any employer in the U.S.
Multi-State Licensure preferred
Experience with partnership management preferred
Experience using lean, Kaizen, or similar continuous improvement methodologies preferred
Proficiency in project management tools within G-suite, JIRA, and data analysis tools such as Looker preferred
Ability to work at a computer terminal with monitor, keyboard and mouse for extended periods
Ability to stoop, bend, reach, and perform frequent repetitive motions
Ability to lift, carry, push, pull, and move light objects up to 20 pounds
Ability to effectively communicate verbally, discern auditory information, and visually perceive details

Benefits

Comp & perks

Reasonable accommodation for qualified individuals with disabilities
No visa sponsorship or transfer available
No travel required
Equal Opportunity Employer
Consideration of qualified applicants with arrest or conviction records
Alternative process available for automated decision tools upon request