VP, Call and Clinical Operations

Fuze Health

. Lead one of FuzeRx’s two core operational verticals .

Posted 9/15/2026full-timeRemote • Connecticut • United StatesLead💰 $171,000 - $257,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading large-scale clinical operations and call centers, ensuring regulatory compliance and operational efficiency while managing a diverse workforce. Proven ability to drive organizational growth through strategic planning and process engineering.

Highest-signal resume keywords

10+ Years Executive ExperienceClinical Call Center ManagementRegulatory Compliance ExpertiseProcess EngineeringLicensed Pharmacist (RPh)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical OperationsPharmacy OperationsQuality Management SystemsOperational ScalingStaffing StrategiesSOP StandardizationInbound Call ResolutionOutbound StrategiesPerformance ManagementCapacity Planning

Soft Skills

LeadershipCommunicationCultural AlignmentInfluencing SkillsCoaching

Certifications & Qualifications

Licensed Pharmacist (RPh)Advanced Degree in Business, Operations, or Pharmacy

Industry Keywords

Regulatory AuthoritiesState Boards of PharmacyDEA StandardsHigh-Volume EnvironmentMatrix Organization

About the role

Key responsibilities & impact

Lead one of FuzeRx’s two core operational verticals
Direct the Clinical Call and Clinical Operations vertical across legacy Truepill and Alto
Direct a unified workforce of 450+ Care Agents and Licensed Clinical Professionals with 24/7 coverage
Build and scale infrastructure supporting rapid organizational growth and shifting business priorities
Balance cost, quality, and service level agreements while driving inbound call resolution and revenue-generating outbound strategies
Drive operational maturity and compassionate, compliant patient engagement
Harmonize and modernize operational processes across legacy Truepill and Alto entities
Develop complex staffing and capacity strategies for care agents and licensed clinical professionals
Ensure standardized high-quality performance across a large work-from-home team
Standardize Rx contact center SOPs
Maintain regulatory compliance and state board and DEA standards
Lead continuous improvement initiatives to improve productivity and operational efficiency
Partner with Product, Compliance, Legal, HR, Finance, and senior leaders to align launch timelines with execution readiness
Lead, coach, and develop a high-performing leadership team
Report directly to the Chief Operating Officer
Travel up to 25% of the time

Requirements

What you’ll need

10+ years of progressive executive experience leading complex, large-scale clinical call centers, clinical operations, or pharmacy operations in high-growth, matrixed organizations
Proven track record managing large, remote or hybrid multi-site teams (400+ FTEs) operating in a 24/7 high-volume environment
Deep success and expertise in process engineering, quality management systems, managing multi-site/high-volume pharmacy fulfillment, and operational scaling
Experience maintaining pharmacy compliance and interacting with regulatory authorities, including State Boards of Pharmacy and DEA
Exceptional ability to navigate cultural alignment risks and lead through organizational transformations
Strong ability to define clear decision rights, influence across all levels of a matrix organization, and partner with senior stakeholders
Advanced degree in Business, Operations, Pharmacy, or a related field
Graduate of an accredited school of pharmacy and a Licensed Pharmacist (RPh) in good standing with the State Board of Pharmacy in at least one state of operation (preferred)
Willingness to obtain additional Non-Resident Licenses as dictated by business strategy
Applicants must be authorized to work for any employer in the U.S.
Must reside in one of the listed eligible U.S. states
No visa sponsorship or transfer available
Ability to work at a computer terminal with monitor, keyboard, and mouse for extended periods
Ability to periodically move away from the computer terminal for in-person meetings
Ability to stoop, bend, and reach for equipment and supplies
Ability to make frequent repetitive motions with wrists, hands, and fingers
Ability to lift, carry, push, pull, and move objects up to 50 pounds
Ability to effectively communicate verbally, discern auditory information, and visually perceive details

Benefits

Comp & perks

Dental insurance
Vision insurance
Multiple group medical plans
401(k) retirement savings plan
Group life insurance
Accidental death and dismemberment (AD&D) insurance
Flexible spending account (FSA)
Health savings account (HSA)
Commuter benefits
Employer-paid short-term disability (STD) insurance
Employer-paid long-term disability (LTD) insurance
Supplemental spouse life insurance
Legal insurance
Employee assistance program
Home health testing kits
Fertility medication discount program
Flexible vacation time
Accrued paid sick time
10 paid holidays
2 floating holidays for full-time non-exempt employees
Eight weeks of paid parental leave for eligible employees
Additional paid weeks for the birthing parent
4 weeks paid caregiver leave
Lifestyle Spending Account allowance each month