ITOM ITAM Business Analyst

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. Gather, analyze, and document business and functional requirements for ServiceNow ITOM and ITAM initiatives .

Posted 10/27/2026contractRemote • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in gathering and analyzing business requirements for ServiceNow ITOM and ITAM initiatives, with a strong focus on translating business needs into functional specifications and user stories. Proficient in supporting IT asset lifecycle management and collaborating with cross-functional teams to enhance IT operations.

Highest-signal resume keywords

ServiceNow ITOMServiceNow ITAMBusiness Requirement DocumentationUser Acceptance Testing (UAT)Agile Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AnalysisFunctional SpecificationUser Story ManagementIT Asset Lifecycle ManagementServiceNow ConfigurationDefect ManagementAnalytical SkillsDocumentation SkillsProblem-Solving SkillsStakeholder Management

Soft Skills

Communication SkillsCollaboration SkillsIndependent Work

Tools & Technologies

ServiceNowServiceNow CMDBServiceNow DiscoveryServiceNow Hardware Asset Management (HAM)ServiceNow Software Asset Management (SAM)

Industry Keywords

ITILIT Service ManagementEnterprise ServiceNow TransformationRequirement Gathering WorkshopsOperational Visibility

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Gather, analyze, and document business and functional requirements for ServiceNow ITOM and ITAM initiatives
Collaborate with business stakeholders to understand existing IT operations and asset management processes
Conduct requirement-gathering workshops and stakeholder discussions
Prepare Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), user stories, and acceptance criteria
Support the implementation, configuration, and enhancement of ServiceNow ITOM and ITAM modules
Analyze business processes, identify gaps, and recommend improvements
Work with ServiceNow developers and architects to translate requirements into functional solutions
Support IT asset lifecycle management processes, including asset tracking and reconciliation
Assist with ITOM-related processes such as discovery, configuration management, and operational visibility
Coordinate User Acceptance Testing (UAT), validate solutions, and document testing outcomes
Support defect tracking, issue resolution, and post-implementation activities
Maintain functional documentation and communicate project updates to stakeholders

Requirements

What you’ll need

4+ years of total and relevant experience in ServiceNow ITOM/ITAM business analysis or related ServiceNow functional roles
Strong understanding of ServiceNow IT Operations Management (ITOM)
Good knowledge of ServiceNow IT Asset Management (ITAM)
Experience gathering, analyzing, and documenting business requirements
Ability to translate business needs into functional specifications and user stories
Knowledge of IT operations, IT asset lifecycle management, and related workflows
Experience conducting stakeholder workshops and requirement discussions
Understanding of ServiceNow implementation and enhancement processes
Experience supporting UAT, defect management, and functional validation
Strong analytical, documentation, communication, and problem-solving skills
Ability to collaborate with developers, architects, and business stakeholders
Knowledge of ServiceNow CMDB and Discovery
Familiarity with ServiceNow Hardware Asset Management (HAM) and Software Asset Management (SAM)
Understanding of ITIL and IT Service Management processes
Experience with Agile methodologies, sprint planning, and user story management
Experience working on enterprise ServiceNow transformation projects
Ability to work independently in a remote environment
Strong communication and stakeholder management skills
Ability to coordinate effectively with cross-functional teams
Background verification/compliance requirement is required

Benefits

Comp & perks

Fully remote work arrangement
6-month contract engagement