ServiceNow Developer – ITSM, ITOM

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. Develop and customize core ITSM modules, including Incident, Problem, Change, Knowledge, and Service Catalog structures using the native Glide API .

Posted 9/23/2026contractRemote • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ServiceNow development and ITSM module customization, with a strong focus on JavaScript programming, ITIL v4 frameworks, and CMDB governance. Proven ability to design and implement automated workflows and integration pipelines within cloud infrastructures.

Highest-signal resume keywords

ServiceNow DevelopmentJavaScript ProgrammingITIL v4 FrameworksServiceNow Certified Application Developer (CAD)ServiceNow Certified Implementation Specialist (CIS)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow Glide APIJSON StructuresREST/SOAP ProtocolsRelational Database LogicAutomated Orchestration FlowsIntegration HubBusiness RulesClient ScriptsUI ActionsComplex Data Validation

Tools & Technologies

Flow DesignerWorkflow EditorMid Server ConfigurationsService Mapping PatternsEvent Management Rules

Certifications & Qualifications

ServiceNow Certified Application Developer (CAD)ServiceNow Certified Implementation Specialist (CIS)ServiceNow Certified System Administrator (CSA)

Industry Keywords

ITSMITOMCMDB GovernanceCloud Compute ArchitecturesInfrastructure Monitoring

Tech Stack

Tools & technologies

AngularCloudITSMJavaScriptServiceNowSOAP

About the role

Key responsibilities & impact

Develop and customize core ITSM modules, including Incident, Problem, Change, Knowledge, and Service Catalog structures using the native Glide API
Design and deploy ITOM capabilities, including Mid Server configurations, automated Discovery runs, Service Mapping patterns, and Event Management rules
Write custom programmatic scripts, including Business Rules, Client Scripts, UI Actions, Script Includes, and complex data validation loops using JavaScript
Build automated orchestration flows within Flow Designer and Workflow Editor
Construct integration pipelines via Integration Hub connecting ServiceNow with external cloud infrastructures, deployment pipelines, and third-party monitoring networks
Govern the CMDB by maintaining CI health metrics, structural relationships, identification and reconciliation rules (IRE), and dependency maps
Lead update set management and deployment routines, including peer code reviews, debugging processing log errors, and resolving merge conflicts across delivery streams

Requirements

What you’ll need

4 to 8 years of core IT systems engineering experience
4+ years of dedicated ServiceNow design, development, implementation, coding, configuration, and support experience
Strong technical mastery of JavaScript, ServiceNow Glide API frameworks, JSON structures, REST/SOAP protocols, and relational database logic
Deep understanding of ITIL v4 frameworks, network topologies, infrastructure monitoring, cloud compute architectures, and CMDB governance patterns
Mandatory ServiceNow Certified Application Developer (CAD) certification
Mandatory ServiceNow Certified Implementation Specialist (CIS) in ITSM or ITOM
Preferred ServiceNow Certified System Administrator (CSA) credential
Prior experience implementing ServiceNow Service Portal components using AngularJS, HTML5, and CSS boot-strapping tools

Benefits

Comp & perks

Remote work arrangement
Contract employment