HR & Payroll Specialist

FYUL

. Serve as the first point of contact for employee questions about payroll, benefits, leave, HR systems and policies .

Posted 10/14/2026full-timeCharlotte • North Carolina • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in HR Operations, Payroll Processing, and Benefits Administration, with a strong focus on data accuracy, compliance, and customer service. Proficient in managing payroll systems and handling sensitive employee information while ensuring confidentiality.

Highest-signal resume keywords

HR Operations ManagementPayroll ProcessingBenefits AdministrationData Audits and ReconciliationsExcel Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Payroll ProcessingBenefits AdministrationData AuditsReconciliationsHR Systems ManagementTimekeeping ValidationGarnishment ProcessingEmployee Record MaintenanceMulti-State Payroll ExperienceCOBRA Notifications

Soft Skills

Attention to DetailCustomer Service MindsetClear CommunicationOrganizationTime Management

Tools & Technologies

HR SystemsPayroll SystemsExcel

Industry Keywords

Human ResourcesPayroll AdministrationBenefits AdministrationComplianceEmployee Records

About the role

Key responsibilities & impact

Serve as the first point of contact for employee questions about payroll, benefits, leave, HR systems and policies
Manage the People Operations inbox and follow up on inquiries
Escalate complex issues
Process payroll changes, including new hires, terminations, pay changes, deductions and adjustments
Validate timekeeping records and approvals and resolve timecard issues
Prepare miscellaneous payroll items and assist with payroll preview audits and reconciliations
Process garnishments and payroll deductions
Support year-end payroll activities, including W-2 validation
Process benefit enrollments, changes and terminations, including COBRA notifications
Audit enrollments and eligibility between HR systems and carrier sites and resolve discrepancies
Reconcile monthly benefit invoices against enrollment files
Support annual open enrollment, including communications, elections and audits
Support 401(k) enrollments, contribution reconciliation and audit preparation
Maintain accurate employee records and HR system data
Process employee status changes and monitor workflow approvals
Run recurring reports and data audits and correct inconsistencies
Troubleshoot basic system issues and support user setup and deactivation
Maintain I-9 records, track reverifications and manage E-Verify
Track policy acknowledgements, required training and expiring documents
Conduct personnel file and I-9 audits and help prepare for internal and external audits
Keep sensitive information secure and confidential
Collaborate with the People Operations Team and Talent Partners

Requirements

What you’ll need

Bachelor’s degree in Human Resources, Business Administration or a related field
3–5 years of experience in HR operations, payroll or benefits administration
Hands-on experience with HR and payroll systems
Strong Excel skills, including working with large data sets, audits and reconciliations
Excellent attention to detail and accuracy
Ability to handle confidential information with discretion
Clear, friendly communication and a customer-service mindset
Strong organization and time management across multiple deadlines
Multi-state payroll or benefits experience preferred
Successful completion of background checks, reference checks, and drug tests after offer acceptance

Benefits

Comp & perks

Competitive pay and benefits: health, dental, vision, and life insurance
401k with company match
Free coffee and snacks
Personal and professional development opportunities
A fun and engaging position in a fast-paced environment
A global, inclusive team
Opportunity to work in a modern fulfillment facility
Exciting team-building events and parties
Onsite parking