Regional Operations Manager, Central America & Caribbean

G Adventures

. Manage day-to-day tour operations throughout the Central America & Caribbean region .

Posted 9/18/2026full-timeRemote • Costa RicaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing tourism operations with a focus on traveler satisfaction, safety, and team leadership. Proficient in crisis management, operational efficiency, and fostering collaboration across diverse departments.

Highest-signal resume keywords

Tourism Operations ManagementBilingual Communication (English & Spanish)People ManagementProject ManagementCrisis Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft ExcelMicrosoft WordGoogle SuiteSocial Media ManagementOperational EfficiencyBudget ManagementKPI ManagementPerformance ReviewsTraining DevelopmentCrisis Management

Soft Skills

Customer ServiceCommunicationAttention to DetailProblem SolvingOrganizational SkillsMotivational Leadership

Tools & Technologies

SlackTechnical Itineraries

Certifications & Qualifications

Vocational Qualification in Travel & Tourism/Business

Industry Keywords

Central AmericaCaribbeanTravel IndustryTour OperationsField Staff ManagementCustomer SolutionsTravel NetworksCommercial Initiatives

About the role

Key responsibilities & impact

Manage day-to-day tour operations throughout the Central America & Caribbean region
Ensure high performance, sustainable regional growth, traveler satisfaction, and traveler and tour staff safety
Lead, develop, and manage Operations and Field Staff
Develop company culture and promote G Adventures Core Values
Facilitate collaboration, innovation, communication, training, and brainstorming sessions
Supervise field staff scheduling, recruitment, selection, coaching, training, KPI management, performance reviews, career development, and CEO retention
Oversee payroll, accounts, comments, bonuses, CEO contracts, trip and welcome notes, worker profiles, schedules, performance, 1:1 meetings, swag, and disciplinary actions
Supervise Slack Trip Channels and promote effective use of Technical Itineraries
Review traveler feedback, manage complaints, coordinate ground support, and lead Critical Incident Management
Maintain emergency phone procedures and work with Customer Solutions on post-tour complaints
Represent G Adventures and client brands throughout the region
Develop and implement products, tour schedules, third-party relationships, and commercial initiatives
Improve operational efficiency, manage budgets and margins, identify savings, and supervise service revalidation
Collaborate with Finance, Revenue Management, Product, Commercial, Talent, and other stakeholders
Develop industry contacts, join travel networks, and promote company initiatives

Requirements

What you’ll need

5+ years of experience working in tourism operations
3+ years in management position in the travel industry
Advanced English & Spanish language skills, both written and oral
Advanced knowledge of Microsoft Excel and Word, Google Suite and use of social media
Exceptional customer service and communication skills
Superior Attention to detail
Proven people management and project management experience
Strong office administration, problem solving and organizational skills required
Training experience with a flexible and motivational approach
General business and corporate operational knowledge applicable to the Central America and Caribbean region
Ability to manage a crisis and take responsibility for the safety of others
Ability to motivate, lead, and teach others within a team focused approach
Ability to work with a diverse group of departments with sensitivity
Ability to work in a fast moving & ever changing progressive team environment
Ability to travel throughout the region
Qualified applicants must hold appropriate citizenship or documents permitting them to reside and work in Costa Rica
Vocational Qualification related to Travel & Tourism/Business (nice to have)

Benefits

Comp & perks

Competitive Total Rewards Package, including exclusive travel perks!
Additional days off, including on your birthday!
Vacation time for you to recharge
Enhanced Parental Leave
Meaningful Employee Recognition Program
Learning and Growth Opportunities
Employee Resource Groups