G Adventures

Operations

• Manage day-to-day tour operations throughout the Central America & Caribbean region
• Ensure high performance, sustainable regional growth, traveler satisfaction, and traveler and tour staff safety
• Lead, develop, and manage Operations and Field Staff
• Develop company culture and promote G Adventures Core Values
• Facilitate collaboration, innovation, communication, training, and brainstorming sessions
• Supervise field staff scheduling, recruitment, selection, coaching, training, KPI management, performance reviews, career development, and CEO retention
• Oversee payroll, accounts, comments, bonuses, CEO contracts, trip and welcome notes, worker profiles, schedules, performance, 1:1 meetings, swag, and disciplinary actions
• Supervise Slack Trip Channels and promote effective use of Technical Itineraries
• Review traveler feedback, manage complaints, coordinate ground support, and lead Critical Incident Management
• Maintain emergency phone procedures and work with Customer Solutions on post-tour complaints
• Represent G Adventures and client brands throughout the region
• Develop and implement products, tour schedules, third-party relationships, and commercial initiatives
• Improve operational efficiency, manage budgets and margins, identify savings, and supervise service revalidation
• Collaborate with Finance, Revenue Management, Product, Commercial, Talent, and other stakeholders
• Develop industry contacts, join travel networks, and promote company initiatives

Regional Operations Manager, Central America & Caribbean