Interim IT Director, London Market Insurance

G MASS Consulting

. Provide day-to-day leadership and oversight of IT Operations, IT Solutions, Application Development and IT Service Delivery .

Posted 11/12/2026contractLondon • United KingdomLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in IT Operations and Service Delivery, with a focus on executive stakeholder management and performance tracking. Proven ability to stabilize IT operations and effectively manage outsourced technology providers within the financial services sector.

Highest-signal resume keywords

IT Operations LeadershipService Delivery ManagementExecutive Stakeholder ManagementITSM Platform ExperienceOperational Resilience Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT OperationsApplication DevelopmentService ManagementInfrastructure ManagementPerformance Tracking

Soft Skills

LeadershipCommunicationDecision-MakingProblem-Solving

Tools & Technologies

ServiceNowITSM Platforms

Industry Keywords

InsuranceFinancial ServicesLondon Market

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Provide day-to-day leadership and oversight of IT Operations, IT Solutions, Application Development and IT Service Delivery
Act as the escalation point for heads of function, unblocking issues, making decisions and setting priorities
Ensure the service desk and IT Operations deliver reliable, high-quality service, with particular attention to executive users and business-critical events
Establish a clear operating rhythm across the function, covering priorities, reporting, performance tracking and accountability
Represent IT to executive leadership, giving clear and regular updates on performance, risks and issues
Oversee outsourced and third-party technology providers
Work alongside the CISO and Operational Resilience function on security and resilience matters affecting IT delivery

Requirements

What you’ll need

Significant experience as an IT Director, Head of IT or senior IT operations leader, ideally within insurance, the London market or wider financial services
A proven interim track record of stabilising IT operations and service delivery, and making an immediate impact
Broad understanding across IT operations, infrastructure, application development, solutions and service management
Strong leadership of heads of function across a mixed permanent, contract and outsourced workforce
Excellent executive stakeholder management and communication skills, with the credibility to rebuild business confidence in IT
A pragmatic, operational mindset, comfortable prioritising delivery over strategy
Experience with ServiceNow or a comparable ITSM platform is advantageous

Benefits

Comp & perks

6 months initial term, with strong likelihood to extend